Patient Liaison Officer – 13 Months Fixed Term

Circle Health Group; Bopeep; Remote; GBP 25.000 - 30.000; Vollzeit

Zusammenfassung

Circle Health Group's Chelsfield Park Hospital in Kent is seeking a Patient Liaison Officer on a 13 month fixed term contract. This full-time role is 37.5 hours per week with a flexible shift pattern.

Salary up to £30,000 per year depending on experience, training and qualification. You will convert self-pay enquiries, provide timely information, support patients through the process, and help ensure a quality service.

Qualifikationen

• Customer service across telephone, written, and face-to-face channels.
• Work within service performance standards.
• Proficient with MS Outlook, Excel and Word.
• Excellent command of the English language, both written and verbal.

Aufgaben

• Convert self-pay enquiries to self-pay procedures against targets.
• Provide timely responses to self-pay enquiries from patients, consultants, and NEC.
• Facilitate access times and information for conversion to procedures.
• Inform patients about indicative pricing and book clinic appointments.
• Complete mandatory training.

Kenntnisse

Customer service

Telephone

Written communication

Face-to-face

Interpersonal skills

English proficiency

Telephone manner

Tools

MS Outlook

Excel

Word

Jobbeschreibung

Patient Liaison Officer – 13 Months Fixed Term
Chelsfield Park Hospital
37.5 Hours & Fixed Term
Salary: Up to £30,000.00 per year (depending on level of experience, training and qualification)

Chelsfield Park Hospital in Kent is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country.

We have an opportunity for a Patient Liaison Officer to join their team of staff in theMarketing department.

This is a full- time role for 37.5 hours a week. The role holder will be required tocover a flexible shift pattern.

Duties of this role include:

• You convert appropriate self-pay enquiries and consultations to self-pay procedures within Circle Health Group against pre-agreed targets.
• You ensure a quality service for potential self-pay patients including the accurate and timely response to self-pay enquiries from patients, consultants, medical secretaries and the National Enquiry Centre (NEC).
• You facilitate necessary access times and information required for patients to convert to procedure.
• You appropriately influence patients to choose Circle Health Group for their procedure.
• You provide pre-consultation information and indicative pricing accurately and promptly to the NEC and to patients that have enquired directly to the hospital/self-pay office to maximise conversion to appointment.
• You book appropriate self-pay patients into a suitable clinic appointment.
• You comply with all relevant mandatory training.

Applicants should meet the following criteria:

• Customer service using telephone, written and face-to-face communications.
• Working within service performance standards.
• Proficient in MS Outlook, Excel and Word.
• Excellent command of the
• English language, both written and verbal.Excellent telephone manner and interpersonal skills.

Salary & Benefits

Circle Health Group is committed to offering competitive starting salaries and access to a wide range of employee benefits, including:

• 25 days holiday per year + bank holidays, increasing to 30 days with service
• Private Healthcare Scheme for treatment at our hospitals, covering pre-existing medical conditions
• Friends & Family Hospital Discounts
• Family Friendly policies, including enhanced Maternity, Paternity & Adoption payNon-contributory life insurance
• Staff engagement hub with access to discounts and extensive rewards and voluntary benefits
• Access to resources, tools and services to support your wellbeing
• Employee recognition programmesIndustry leading training and development opportunities

...and much more

Circle Health Group is committed to creating a diverse workforce offering inclusive opportunities for all our colleagues. Our definition of diversity goes beyond the established characteristics protected by the Equality Act, as we strive to attract candidates with diverse experiences, backgrounds, identities or expressions, skills, work styles…and more.

We’re passionate about creating an environment where our people can thrive, grow and develop professionally and personally. Our principles and values guide our colleagues to be selfless, compassionate, committed, collaborative, brave, agile, tenacious and creative and are at the core of our purpose and culture.