Patient Imaging Services Administrator

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator to support the Imaging Service. You will handle patient queries with confidentiality, book imaging appointments, update Cerner/RIS with demographics, and ensure paperwork and forms are filed correctly.

You will work across Clinical Offices, Imaging reception, and Imaging Call Centre, coordinating with GPs and other departments, arranging interpreters and transport when needed, and providing a high standard

Responsibilities

• Work across Clinical Offices, main Imaging reception areas, and Imaging Call Centre.
• Support the imaging service to ensure smooth running and high standards of care.
• Liaise with other hospitals and GPs regarding patient care pathways.
• Book patient imaging in line with the Trust's Access Policy and targets.
• Keep schedules updated as lists are amended and extra lists are added.
• Escalate capacity issues via the local escalation process.
• Arrange imaging appointments for patients and provide information to GP practices.
• Answer and relay telephone enquiries and messages with discretion.
• Ensure activity is logged in the Trust RIS/IT system, including DNAs and discharges.
• Update patient details on Cerner/RIS and verify demographic information.

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a Patient Administrator to support the Imaging Service. You will handle patient queries with confidentiality, book imaging appointments, update Cerner/RIS with demographics, and ensure paperwork and forms are filed correctly.

You will work across Clinical Offices, Imaging reception, and Imaging Call Centre, coordinating with GPs and other departments, arranging interpreters and transport when needed, and providing a high standard