Patient Follow-Up Coordinator

Great Western Hospitals NHS Foundation Trust; Swindon; On-site; GBP 23,000 - 30,000; Full time

Job summary

The Great Western Hospitals NHS Foundation Trust is seeking a Patient Follow-Up Coordinator in Swindon to support the Cancer Support Team. The role focuses on administering Remote Monitoring and Supported Self-Management Pathways (SSMP), ensuring accurate data entry and compliance across systems while safeguarding patient confidentiality.

You will work with Cancer Support Workers and multidisciplinary colleagues to deliver safe, patient-centred follow-up care for people living with and beyond

Qualifications

• Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.
• Experience organising meetings, maintaining databases and producing accurate records.
• Experience tracking cases and monitoring deadlines or milestones.
• Proficiency with electronic systems and databases for input, update and retrieval of information.

Responsibilities

• Coordinate day-to-day administration and coordination of Remote Monitoring and SSMP within the Cancer Support Team.
• Manage patient activity across remote monitoring systems and ensure accurate data entry.
• Monitor pathway compliance and perform quality assurance checks.
• Identify and escalate data gaps and track patients through follow-up.
• Provide administrative and project support to the Cancer Support Team.

Skills

Data entry accuracy

Organisational skills

Communication skills

Education

NVQ Level 3 in Business Administration

GCSE English and Maths

Tools

Microsoft Office (Excel, Outlook, Word, Teams)

Job description

The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey.

Job Summary

The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey.

Working closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services and other multidisciplinary colleagues, the post holder will support the delivery of safe, effective and patient-centred follow-up care for people living with and beyond cancer. The role requires strong organisational skills, attention to detail, and the ability to manage competing priorities while maintaining high standards of data quality and patient confidentiality. The post holder will also provide administrative and project support to the Cancer Support Team.

Previous applicants need not apply and this role can't be sponsored for.

Main duties of the job

Please see attached Job description and person specification for full details of roles and responsibilities.

About Us

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care. With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond. Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients. We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities. Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Job Description

Job responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person Specification

Qualifications

Qualifications Essential

• Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.
• Experience organising meetings, maintaining databases and producing accurate records.
• Experience of tracking cases, maintaining accurate records and monitoring deadlines or key milestones.
• Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately. Strong attention to detail and ability to identify and escape data discrepancies.

Desirable

• Previous NHS or healthcare administration experience.
• Previous experience working in Cancer/oncology

Qualifications Essential

• NVQ Level 3 in Business Administration
• GCSE English and Maths (Grade C/4 or above or equivalent).
• Relevant qualification, training, and/or demonstrable experience in the use of Microsoft Office applications, including Excel, Outlook, Word, and Microsoft Teams.

Desirable

• Previous NHS or healthcare administration experience.
• Previous experience working in Cancer/oncology

Knowledge Essential

• Excellent verbal and written communication skills with the ability to communicate professionally with patients, carers, clinicians and external organisations
• Ability to work effectively within a multidisciplinary team and build positive working relationships across departments and organisations
• Understanding of confidentiality, information governance, data protection and the importance of accurate patient records. Commitment to maintaining high standards of data quality and patient safety
• Strong customer service skills with a patient-centred approach. Demonstrates compassion, professionalism and responsiveness when supporting patients and carers.
• Ability to work proactively and flexibly, manage workloads effectively, work independently and as part of a team, contribute to continuous improvement, uphold equality, diversity and inclusion principles, and support the delivery of high-quality cancer services and patient experience.

Desirable

• Experience using NHS systems (e.g. Lorenzo, EPR, Somerset Cancer Registry) Experience of remote monitoring platforms.
• Previous experience working within cancer services

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .