Patient Follow-Up Coordinator

Salisbury; Salisbury; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme

Annual leave: generous

Staff discounts

Onsite facilities

Onsite car parking

Job summary

Salisbury NHS Foundation Trust is seeking a Patient Follow-Up Coordinator to manage day-to-day administration of Remote Monitoring and SSMP within the Cancer Support Team. You will handle patient activity across remote monitoring systems, ensuring data accuracy and pathway compliance, while safeguarding confidentiality.

Collaboration with Cancer Support Workers, Nursing teams, Prehabilitation, and other colleagues is essential to delivering safe, effective follow-up care for people living with

Qualifications

• Experience in an administrative or coordination role involving data entry and record management.
• Experience organizing meetings, maintaining databases and producing accurate records.
• Experience tracking cases and monitoring deadlines or key milestones.
• Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately.
• Previous NHS or healthcare administration experience.
• Previous experience working in Cancer/oncology

Responsibilities

• Coordinate remote monitoring processes and ensure accurate data entry for follow-up pathways.
• Support Cancer Support Team with administrative and project tasks.

Skills

Data entry

Record management

Meeting coordination

NHS administration

Cancer/oncology experience

Education

NVQ Level 3 in Business Administration

GCSE English and Maths

Microsoft Office (Excel/Outlook/Word/Teams)

Customer Service

Tools

Microsoft Office

Job description

Site Salisbury NHS Foundation Trust Town Salisbury Salary £25,760 - £27,476 per annum pro rata if part time Salary period Yearly Closing 21/10/2026 23:59

Job overview

The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey.

Working closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services and other multidisciplinary colleagues, the post holder will support the delivery of safe, effective and patient-centred follow-up care for people living with and beyond cancer. The role requires strong organisational skills, attention to detail, and the ability to manage competing priorities while maintaining high standards of data quality and patient confidentiality. The post holder will also provide administrative and project support to the Cancer Support Team.

Main duties of the job

Please see attached Job description and person specification for full details of roles and responsibilities.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.
With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.
Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.
We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.
Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Detailed job description and main responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person specification

Experience

• Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.
• Experience organising meetings, maintaining databases and producing accurate records.
• Experience of tracking cases, maintaining accurate records and monitoring deadlines or key milestones.
• Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately. Strong attention to detail and ability to identify and elevate data discrepancies.
• Previous NHS or healthcare administration experience
• Previous experience working in Cancer/oncology

Qualifications

• NVQ Level 3 in Business Administration
• GCSE English and Maths (Grade C/4 or above or equivalent).
• Relevant qualification, training, and/or demonstrable experience in the use of Microsoft Office applications, including Excel, Outlook, Word, and Microsoft Teams.
• Customer Service or equivalent experience

Knowledge

• Excellent verbal and written communication skills with the ability to communicate professionally with patients, carers, clinicians and external organisations
• Ability to work effectively within a multidisciplinary team and build positive working relationships across departments and organisations
• Understanding of confidentiality, information governance, data protection and the importance of accurate patient records. Commitment to maintaining high standards of data quality and patient safety
• Strong customer service skills with a patient-centred approach. Demonstrates compassion, professionalism and responsiveness when supporting patients and carers.
• Ability to work proactively and flexibly, manage workloads effectively, work independently and as part of a team, contribute to continuous improvement, uphold equality, diversity and inclusion principles, and support the delivery of high-quality cancer services and patient experience.
• Experience using NHS systems (e.g. Lorenzo, EPR, Somerset Cancer Registry) Experience of remote monitoring platforms.
• Previous experience working within cancer services

Other job-related requirements

• Flexible, open-minded and proactive with identifying and making improvements
• Strong focus on providing a high-quality and personable customer experience
• Works effectively both autonomously under own initiative, and as part of a team
• Ability to manage conflicting priorities
• Committed towards, and understanding of, the principles of equality, diversity and inclusion
• Genuine desire to work in an administrative environment
• Genuine interest in improving cancer care and support for patients

Benefits

• We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.
• We offer excellent benefits that help make SDH a great place to work. Take a look at our Employee Value Proposition (EVP) for more detailed information https://www.salisbury.nhs.uk/media/2lfatov2/employee-value-proposition-document-v12-final.pdf
• Holiday starting at 27 days plus Bank Holidays rising to 29 days after 5 years and 33 days after 10 years for Agenda for Change staff
• Holiday entitlement for Medical and Dental staff starts at 27 days for Junior/Senior Clinical Fellows, Specialty Doctors and rises to 32 days after 5 years. Consultant entitlement starts at 32 days and rises to 34 days after 7 year.
• Access to a career average revalued earnings pension scheme
• Life assurance if a member of the pension scheme
• An extensive Health and Wellbeing offer to help you deal with life's challenges
• Exclusive deals and discounts websites saving you money on everyday purchases, treats for the family, eating out and utility bills for home
• Cycle to work scheme
• Uniform provided (where required)
• 40% bus discount exclusive to SFT employees (period tickets only)
• On site Day Nursery and Holiday Play scheme
• On site health and fitness club
• On site car parking (fees and restrictions apply)
• Opportunities to get on - take advantage of our ongoing learning opportunities and training, to help you achieve the job and career you want.

Please note - Due to recent changes in UK immigration and visa rules applicants who do not currently have the right to work in the UK may not be considered. Candidates requiring sponsorship (or will need sponsorship at the end of a current visa eg those with graduate visa's) should review the eligibility criteria on the gov.uk website before applying

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

We continue to encourage and support our staff to participate in the seasonal respiratory vaccination programme in order to protect themselves, colleagues and their patients.

GETTING TO WORK

We offer parking on site at Salisbury District Hospital, a daily charge applies. We encourage our staff to utilise other green methods of getting to work such as cycling or walking where possible, and our Trust is well connected through the bus services to the city centre and other areas.

OUR COMMITMENT TO EQUALITY

We are committed to making Salisbury an inclusive and welcoming place for every single staff member, regardless of who they are and where they come from. Equality sits at the heart of everything we do, and we ensure that all employees have equal opportunity to develop, to apply for promotions and to work flexibly.

The Trust actively promotes a work environment free from harassment and discrimination and provides training for staff to ensure this happens. We also closely monitor recruitment activity, training, development and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, martial status and age.

OTHER INFORMATION

If this job requires you to have DBS check to enable you to properly fulfil the requirements of the job, on appointment, you will be required to replay the cost of obtaining a DBS check and this amount will be reclaimed in instalments from your salary. Many staff use the DBS update service at a cost of £16 per annum but you need to sign up for this via their website.

Please read the job description and person specification carefully and ensure that your application reflects the knowledge, skills and experience required.

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Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.