Patient Follow-Up Coordinator

Great Western Hospitals NHS Foundation Trust; Salisbury; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme

Generous annual leave

Staff discounts

Onsite facilities

Job summary

Great Western Hospitals NHS Foundation Trust in Salisbury is seeking a Patient Follow-Up Coordinator to manage day-to-day administration for Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. You will handle patient activity across remote systems, ensure data accuracy and track the follow-up journey while maintaining confidentiality.

The role supports multidisciplinary teams and requires strong organisation and attention to detail.

Qualifications

• Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.
• Experience organising meetings, maintaining databases and producing accurate records.
• Experience of tracking cases, maintaining accurate records and monitoring deadlines or key milestones.
• Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately.

Responsibilities

• Oversee day-to-day administration and coordination of Remote Monitoring and SSMP within the Cancer Support Team.
• Ensure accurate data entry, monitor pathway compliance and conduct quality assurance.
• Identify and escalate data gaps and track patients throughout their follow-up journey.
• Provide administrative and project support to the Cancer Support Team.

Skills

Data entry

Record management

Multidisciplinary team

Attention to detail

Data quality

Education

NVQ Level 3 in Business Administration

GCSE English and Maths (Grade C/4 or above)

Microsoft Office (Excel, Outlook, Word, Teams)

Tools

Excel

Outlook

Word

Microsoft Teams

Job description

Employer Great Western Hospitals NHS Foundation Trust Employer type NHS Site Salisbury NHS Foundation Trust Town Salisbury Salary £25,760 - £27,476 per annum Salary period Yearly Closing 21/10/2026 23:59

Band 3

Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.

Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.

We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.

Job overview

The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey.

Working closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services and other multidisciplinary colleagues, the post holder will support the delivery of safe, effective and patient-centred follow-up care for people living with and beyond cancer. The role requires strong organisational skills, attention to detail, and the ability to manage competing priorities while maintaining high standards of data quality and patient confidentiality. The post holder will also provide administrative and project support to the Cancer Support Team.

Previous applicants need not apply and this role can't be sponsored for.

Main duties of the job

Please see attached Job description and person specification for full details of roles and responsibilities.

Working for our organisation

Salisbury NHS Foundation Trust (SFT) is part of the Bath, Swindon and Wiltshire (BSW) Hospitals Group, alongside Great Western Hospitals NHS Foundation Trust and the Royal United Hospitals Bath NHS Foundation Trust. Together, we are committed to delivering outstanding, sustainable healthcare through collaboration, innovation and excellent patient care.
With a history spanning more than 250 years, SFT combines a proud heritage with a forward-looking approach to healthcare. We employ more than 4,000 staff, provide around 470 beds and deliver acute, specialist and regional services across Wiltshire and beyond.
Our people are at the heart of everything we do. We are committed to creating an inclusive, supportive workplace where colleagues feel valued, developed and empowered to reach their potential. Flexible working helps colleagues balance work and personal commitments while meeting the needs of patients.
We offer NHS benefits including the NHS Pension Scheme, generous annual leave, staff discounts and onsite facilities.
Salisbury offers an exceptional quality of life, combining a historic city with beautiful countryside, access to the south coast and excellent transport links. Find out more at Experience Salisbury.

Detailed job description and main responsibilities

Please see attached Job description and person specification for full details of roles and responsibilities.

Person specification

Qualifications

• Experience in an administrative or coordination role involving data entry, record management and managing competing priorities.
• Experience organising meetings, maintaining databases and producing accurate records.
• Experience of tracking cases, maintaining accurate records and monitoring deadlines or key milestones.
• Demonstrable experience using electronic systems and databases to input, update and retrieve information accurately. Strong attention to detail and ability to identify and elevate data discrepancies.
• Previous NHS or healthcare administration experience.
• Previous experience working in Cancer/oncology

Qualifications

• NVQ Level 3 in Business Administration
• GCSE English and Maths (Grade C/4 or above or equivalent).
• Relevant qualification, training, and/or demonstrable experience in the use of Microsoft Office applications, including Excel, Outlook, Word, and Microsoft Teams.
• Previous NHS or healthcare administration experience.
• Previous experience working in Cancer/oncology

Knowledge

• Excellent verbal and written communication skills with the ability to communicate professionally with patients, carers, clinicians and external organisations
• Ability to work effectively within a multidisciplinary team and build positive working relationships across departments and organisations
• Understanding of confidentiality, information governance, data protection and the importance of accurate patient records. Commitment to maintaining high standards of data quality and patient safety
• Strong customer service skills with a patient-centred approach. Demonstrates compassion, professionalism and responsiveness when supporting patients and carers.
• Ability to work proactively and flexibly, manage workloads effectively, work independently and as part of a team, contribute to continuous improvement, uphold equality, diversity and inclusion principles, and support the delivery of high-quality cancer services and patient experience.
• Experience using NHS systems (e.g. Lorenzo, EPR, Somerset Cancer Registry) Experience of remote monitoring platforms.
• Previous experience working within cancer services

Thank you for expressing interest in this role. For further employer guidance, please review the attached supplementary applicant information.

Certificate of Sponsorship - Sponsorship can only be offered where the role meets the relevant eligibility criteria, including minimum salary requirements. Please note that not all roles within the organisation are eligible for sponsorship. Eligibility for this role includes:

• Current right to work in the UK, subject to verification

Meeting the Skilled Worker visa criteria, where applicable

From 4 April 2024, UK immigration policy changes increased the minimum salary levels required for Skilled Worker visas. Further information is available on the UK Visas and Immigration website.

Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.

Candidates are responsible for covering the cost of their own DBS check if required: £21.50 for a Standard DBS check, recoverable from the first pay, or £49.50 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement. Apprentices are exempt from DBS payment.

We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.

Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.

The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.

Employer certification / accreditation badges

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