Patient-Focused Receptionist & Admin (Flexible Hours)

Sussex Community NHS Foundation Trust; Bognor Regis; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Living wage employer

Flexible working options

Training and development opportunities

Diversity & wellbeing networks

Job summary

Sussex MSK Health in Bognor Regis is seeking a motivated receptionist/administrator to join our friendly team. You’ll be the welcoming face of our department, handling front‑line enquiries and supporting day‑to‑day operations for patients and clinicians across the service.

This role requires strong organisational skills, attention to detail and clear communication. You’ll manage calls, appointments and documentation, helping to keep patient pathways smooth and focused on excellent care.

Qualifications

• Strong organisation skills and the ability to work independently.
• Excellent attention to detail and the ability to use their own initiative.
• A proactive, team‑focused attitude with great problem‑solving abilities.
• Clear, professional communication and interpersonal skills.
• Proficiency — or the ability to quickly learn — a variety of IT systems and applications.
• Confident, accurate use of the English language.

Responsibilities

• Reception duties — Provide a professional, welcoming first point of contact for patients, visitors and staff, managing face‑to‑face enquiries and ensuring individuals are directed appropriately within the service.
• Call handling — Answer and route incoming calls promptly, take accurate messages, manage voicemail inboxes and support patients with appointment‑related queries.
• Appointment coordination — Book, amend and confirm appointments across services, ensuring information is recorded accurately and communicated clearly to both patients and clinicians.
• Documentation management — Process referrals, scan and upload documents, maintain electronic patient records, and ensure all paperwork is filed, stored and updated correctly.
• Administrative support — Support clinicians and the wider team with day‑to‑day administrative tasks, including preparing clinic lists, updating spreadsheets, generating letters and maintaining service logs.

Skills

Strong organisation

Attention to detail

Independent work

Problem-solving

Communication skills

IT systems knowledge

English proficiency

Job description

Sussex MSK Health in Bognor Regis is seeking a motivated receptionist/administrator to join our friendly team. You’ll be the welcoming face of our department, handling front‑line enquiries and supporting day‑to‑day operations for patients and clinicians across the service.

This role requires strong organisational skills, attention to detail and clear communication. You’ll manage calls, appointments and documentation, helping to keep patient pathways smooth and focused on excellent care.