Patient Services Reception & Admin Coordinator

Sussex Community NHS Foundation Trust; North Bersted; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

Living Wage Employer

Training and development opportunities

Disability & Wellbeing networks

Supportive NHS environment

Job summary

Sussex Community NHS Foundation Trust is seeking a friendly receptionist/administrator to join our Bognor Hospital team within Sussex MSK Health. You will be the welcoming face, handle enquiries, book appointments, and support our day-to-day operations.

This role requires accuracy, confidentiality and proactive teamwork within a supportive NHS environment. Flexible working options and ongoing training are available to develop your admin and patient-service skills.

Qualifications

• Strong organisation skills and the ability to work independently.
• Excellent attention to detail and accuracy in all tasks.
• Proactive, team-focused approach with good problem solving.
• Clear, professional communication with colleagues and patients.
• Proficiency or quick learning of a range of IT systems.
• Strong written and spoken English.

Responsibilities

• Reception duties: greet patients and visitors and direct enquiries.
• Handle calls, take messages and support appointment queries.
• Coordinate appointments across services and communicate changes.
• Process referrals, scan documents and maintain electronic records.
• Provide administrative support to clinicians and the team.
• Use IT systems to input data and generate reports.
• Maintain confidentiality and data quality in line with NHS standards.
• Work with colleagues and IT support to ensure smooth service operations.
• Monitor stock and ensure resources for daily operations.

Skills

Organisation

Attention to detail

Initiative / proactive

Teamwork

Communication skills

IT systems proficiency

Tools

IT systems

Job description

Sussex Community NHS Foundation Trust is seeking a friendly receptionist/administrator to join our Bognor Hospital team within Sussex MSK Health. You will be the welcoming face, handle enquiries, book appointments, and support our day-to-day operations.

This role requires accuracy, confidentiality and proactive teamwork within a supportive NHS environment. Flexible working options and ongoing training are available to develop your admin and patient-service skills.