Receptionist / Administrator

Sussex Community NHS Foundation Trust; Bognor Regis; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Living wage employer

Flexible working options

Training and development opportunities

Diversity & wellbeing networks

Job summary

Sussex MSK Health in Bognor Regis is seeking a motivated receptionist/administrator to join our friendly team. You’ll be the welcoming face of our department, handling front‑line enquiries and supporting day‑to‑day operations for patients and clinicians across the service.

This role requires strong organisational skills, attention to detail and clear communication. You’ll manage calls, appointments and documentation, helping to keep patient pathways smooth and focused on excellent care.

Qualifications

• Strong organisation skills and the ability to work independently.
• Excellent attention to detail and the ability to use their own initiative.
• A proactive, team‑focused attitude with great problem‑solving abilities.
• Clear, professional communication and interpersonal skills.
• Proficiency — or the ability to quickly learn — a variety of IT systems and applications.
• Confident, accurate use of the English language.

Responsibilities

• Reception duties — Provide a professional, welcoming first point of contact for patients, visitors and staff, managing face‑to‑face enquiries and ensuring individuals are directed appropriately within the service.
• Call handling — Answer and route incoming calls promptly, take accurate messages, manage voicemail inboxes and support patients with appointment‑related queries.
• Appointment coordination — Book, amend and confirm appointments across services, ensuring information is recorded accurately and communicated clearly to both patients and clinicians.
• Documentation management — Process referrals, scan and upload documents, maintain electronic patient records, and ensure all paperwork is filed, stored and updated correctly.
• Administrative support — Support clinicians and the wider team with day‑to‑day administrative tasks, including preparing clinic lists, updating spreadsheets, generating letters and maintaining service logs.

Skills

Strong organisation

Attention to detail

Independent work

Problem-solving

Communication skills

IT systems knowledge

English proficiency

Job description

Are you organised, proactive and passionate about delivering excellent service?

Sussex MSK Health is looking for a motivated individual to join our friendly reception / administrative team at our Bognor Hospital, Centenary Wing unit, helping us provide outstanding support to patients and clinicians across our service.

In this vital role, you’ll be the welcoming face of our department, ensuring the smooth running of all administrative tasks and supporting the day‑to‑day operations of our reception team. From managing documentation to coordinating communication between colleagues, clinicians and IT support, you’ll play a key part in keeping our service efficient and patient‑focused.

We’re Looking For Someone Who Brings

• Strong organisation skills and the confidence to work independently
• Excellent attention to detail and the ability to use their own initiative
• A proactive, team‑focused attitude with great problem‑solving abilities
• Clear, professional communication and interpersonal skills
• Proficiency — or the ability to quickly learn — a variety of IT systems and applications
• Confident, accurate use of the English language

Join a team that values initiative, accuracy and great communication — and play a key part in delivering a smooth, reliable experience for patients and colleagues.

• Reception duties — Provide a professional, welcoming first point of contact for patients, visitors and staff, managing face‑to‑face enquiries and ensuring individuals are directed appropriately within the service.
• Call handling — Answer and route incoming calls promptly, take accurate messages, manage voicemail inboxes and support patients with appointment‑related queries.
• Appointment coordination — Book, amend and confirm appointments across services, ensuring information is recorded accurately and communicated clearly to both patients and clinicians.
• Documentation management — Process referrals, scan and upload documents, maintain electronic patient records, and ensure all paperwork is filed, stored and updated correctly.
• Administrative support — Support clinicians and the wider team with day‑to‑day administrative tasks, including preparing clinic lists, updating spreadsheets, generating letters and maintaining service logs.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeing
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part‑time, flexi‑time, annualised hours, and flexi‑retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost‑effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief networks
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values—Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence—guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.