Administration Assistant

THE ROYAL MARSDEN; Belmont; On-site; GBP 20,000 - 24,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust in Sutton is seeking an experienced Administration Assistant to join the Cancer Genetics Unit. You will provide clerical and administration support for patients and clinicians, answer calls, manage emails, and prepare documents for clinics.

You will work as part of a small team, communicate with multiple departments, maintain filing and scanning, and help ensure timely and accurate information is recorded and delivered.

Qualifications

• Experience in administration or clerical work is preferred.
• Good communication skills and ability to work in a multi-disciplinary team.
• Able to manage multiple emails and documents.

Responsibilities

• Answer telephone calls from NHS and private patients and professional staff and reroute as needed.
• Deal with departmental correspondence, printing and posting, and monitor generic and personal email inboxes.
• Receive and send email on behalf of the Teams/Service.
• Take appropriate messages and record details accurately.
• Provide clerical support for NHS and private Clinics.
• Assist with preparation of NHS and private Clinic documents.
• Provide scanning and uploading service for documents and ensure accurate recording.

Skills

Excellent telephone skills

IT literacy

Team player

Communication skills

Job description

To answer all telephone calls into the Unit from both NHS & private patients and professional staff in a helpful, professional and courteous manner and to ensure all calls are dealt with politely and efficiently and rerouted where appropriate.

• Deal with departmental correspondence in an efficient, timely and appropriate manner, printing & posting correspondence, collecting and distributing incoming and outgoing mail and to monitor generic email inboxes, as well as own email inboxes.
• To receive and send email on behalf of the Teams/Service.
• To take appropriate messages, recording details accurately.
• To use initiative to deal with queries/problems from NHS & private patients before informing the Line Manager.
• Provide clerical support for NHS & private Clinics.
• To assist with preparation of all necessary NHS & private Clinic documents ahead of Clinics.
• To provide a scanning & uploading service for all documents and ensure they are accurately recorded.

Core Behaviours for Administrative Staff.

• Act with honesty and integrity at all times.

Working flexibly in our small, friendly team of ten, the ability to prioritise and organise a busy workload while dealing with queries from clinicians and patients is essential. This is a full-time permanent post and the successful applicant will have good communication skills and be confident communicating within a multi-disciplinary team and with patients. Acting as the first point of contact into the Department, excellent telephone skills are essential.

Applicants are expected to be IT literate with excellent keyboard skills and to be comfortable monitoring multiple email inboxes. Applicants are also expected to be able to very much work as part of a Team. Please use your supporting statement to clearly evidence how your experience meets the essential criteria for this post. If AI tools are used, please detail the type.

We have an exciting opportunity for an experienced Administration Assistant to join the busy Administration Team of the Cancer Genetics Unit at The Royal Marsden in Sutton. Support and training will be provided for the right candidate and all team members are encouraged to continue their professional development. To undertake a range of clerical & administration duties within the Cancer Genetics Unit in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the Trust.

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do. At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.