Administration Assistant

Royal Marsden; Sutton; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The Royal Marsden NHS Foundation Trust invites applications for an experienced Administration Assistant in the Cancer Genetics Unit at Sutton. The role requires handling calls, managing multiple inboxes and providing comprehensive clerical support in a busy, patient-facing environment.

You will join a 10-person team, prioritise workloads, and communicate effectively with clinicians and patients. Training and development are encouraged within a patient-centred trust.

Qualifications

• GCSE English and Maths as a minimum educational standard.
• Advanced keyboard/computer skills and MS Office proficiency.
• Knowledge of computerised databases and patient information systems (Connect EPIC preferred).

Responsibilities

• Answer all telephone calls into the Unit in a helpful, professional manner.
• Deal with departmental correspondence and monitor email inboxes.
• Provide clerical support for NHS and private Clinics.
• Assist with preparation of Clinic documents and scanning/uploading of records.

Skills

Communication skills

Telephone skills

IT literate

Organisation skills

Team player

Education

GCSE English & Maths

Advanced keyboard/computer skills

Connect EPIC proficiency

Tools

Microsoft Office

Outlook

Job description

We have an exciting opportunity for an experienced Administration Assistant to join the busy Administration Team of the Cancer Genetics Unit at The Royal Marsden in Sutton.

Working flexibly in our small, friendly team of ten, the ability to prioritise and organise a busy workload while dealing with queries from clinicians and patients is essential. This is a full-time permanent post and the successful applicant will have good communication skills and be confident communicating within a multi-disciplinary team and with patients. Acting as the first point of contact into the Department, excellent telephone skills are essential.

Applicants are expected to be IT literate with excellent keyboard skills and to be comfortable monitoring multiple email inboxes. Applicants are also expected to be able to very much work as part of a Team.

Support and training will be provided for the right candidate and all team members are encouraged to continue their professional development.

Main duties of the job

To undertake a range of clerical & administration duties within the Cancer Genetics Unit in a sensitive and polite manner whilst providing a comprehensive & efficient clerical service to patients and clinical staff within the Trust.

Working for our organisation

The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.

At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.

At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.

Detailed job description and main responsibilities

To answer all telephone calls into the Unit from both NHS & private patients and professional staff in a helpful, professional and courteous manner and to ensure all calls are dealt with politely and efficiently and rerouted where appropriate.

• Deal with departmental correspondence in an efficient, timely and appropriate manner, printing & posting correspondence, collecting and distributing incoming and outgoing mail and to monitor generic email inboxes, as well as own email inboxes.
• To receive and send email on behalf of the Teams/Service.
• To take appropriate messages, recording details accurately.
• To use initiative to deal with queries/problems from NHS & private patients before informing the Line Manager.
• Provide clerical support for NHS & private Clinics.
• To assist with preparation of all necessary NHS & private Clinic documents ahead of Clinics.
• To provide a scanning & uploading service for all documents and ensure they are accurately recorded.

Core Behaviours for Administrative Staff

• Act with honesty and integrity at all times.
• Demonstrate respect for others and value diversity.

Education/Qualifications

• Good standard of general education to GCSE level, to include English & Mathematics qualifications
• Advanced keyboard/computer skills, a fluent user of Microsoft packages, especially Outlook
• Knowledge of computerised databases & patient information systems, preferably Connect EPIC

Experience

• Experience of working as part of an Administrative Team in a hospital/healthcare environment
• Experience of taking professional, accurate minutes of meetings and producing minutes documentation
• Experience of scanning & filing documentation, electronic & physical formats

The Royal Marsden values diversity and is committed to the recruitment and retention of underrepresented minority groups. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities.

As a Disability Confident Employer, we are working to create a workplace that enables all staff to reach their full potential. We are committed to this because we know that greater diversity and inclusion will lead to an even greater positive impact for the people we serve.

All applicants will be contacted by email to the address supplied on your application. Applicants are advised to check their email accounts regularly and to ensure that email filters are set to allow our emails.

Flu Vaccination – What We Expect of our Staff

At The Royal Marsden we have an immune compromised patient population who we must protect as much as we can against the flu virus. Each year, seasonal flu affects thousands of people in the UK. Occurring mainly in winter, it is an infectious respiratory disease capable of producing symptoms ranging from those similar to a common cold, through to very severe or even fatal disease.

The wellbeing of our staff and patients is of the upmost importance to us, and it is the expectation of The Royal Marsden that all patient-facing staff have an annual flu vaccination, provided free of charge by the Trust.