Patient Flow Coordinator

St Leonard's Hospice; York and North Yorkshire; On-site; GBP 29,000 - 31,000; Full time

Benefits offered by this job

Free car parking

Up to 41 days annual leave

NHS pension

Training and development opportunities

Supportive working environment

Employee discounts

Job summary

St Leonard’s Hospice in York invites applications for a Patient Flow Coordinator who will support the transfer of patients between hospice services. You will be a key point of contact for patients, families and professionals to guide these transfers to ensure the best care possible is received.

This full-time, 37.5-hour week role offers a salary of £28,555 to £31,337 per annum and a supportive team environment with opportunities for training, flexible days and NHS-style benefits.

Qualifications

• Experience in health or social care focusing on discharge and transfer of care.
• Excellent organisational and communication skills.
• Ability to stay calm under pressure and meet timescales.

Responsibilities

• Act as the first point of contact for Hospice services, handling complex information.
• Liaise with local commissioners for timely onward care.
• Work with Therapies team to review equipment needs.

Skills

Discharge & transfer

Organisational skills

Communication skills

Calm under pressure

Job description

Are you looking for a rewarding role where you can make real a difference to patients when they need it most?

St Leonard’s Hospice is recruiting a Patient Flow Coordinator to join the team to support the transfer of patients between hospice services. In this role, you will be a key point of contact for patients, families and professionals to guide them through these transfers to ensure the best care possible is received.

Whilst no two days will be the same, your main priorities will be to:

• Act as the first point of contact for Hospice services which will include receiving and managing complex and/ or sensitive information
• Liaise with local commissioners to assist in timely onward care
• Work proactively with the Therapies team to review equipment requirements throughout a patient’s involvement with Hospice services

Reporting into the Patient Flow Lead, you will work closely with all the Hospice’s clinical services (In-Patient Unit, Hospice@Home, Wellbeing & Outreach and Frailty) and foster and maintain close relationships with key external partners.

In order to succeed in this role, you will:

• Have experience of working in a health or social care role which has focussed on discharge and transfer of care
• Have excellent organisational and communication skills and be able to handle complex information appropriately
• Be able to remain calm under pressure and to deliver work within agreed timescales

What we can offer you in return:

• Salary above NHS pay scales
• Up to 41 days Annual Leave
• Continuation of NHS pension and annual leave entitlement (T&Cs apply)
• Attractive pension scheme for non-NHS staff
• Free car parking
• Training and development opportunities
• A supportive and friendly working environment
• Extensive employee discounts on shops, holidays and lifestyle choices and Blue Light Card discounts

This is a full-time position based at our main hospice site, working 37.5 hours per week in office hours, Monday to Friday. The salary band for this role is £28,555 to £31,337 per annum.

If you wish to discuss this role further, please contact the Hospice’s HR Team by email at [e-mail].

No agencies, please.

We do not have sponsorship status and therefore all our offers are made conditional upon our candidates submitting evidence of their right to work in the UK in conjunction with our other pre-employment checks.