Patient Flow Coordinator

NHS; Exeter; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Holiday entitlement

Car leasing

Free parking

Cycle-to-work

Staff networks

Discounts

Job summary

South Western Ambulance Service NHS Foundation Trust is seeking a Patient Flow Coordinator to optimise ambulance resource flow, analyse data from dashboards and maintain handover data quality. You will communicate with crews in real time and work to remove barriers to patient care in a busy Operations Delivery Centre.

Previous emergency services or control room experience is preferred; part-time hours may be considered.

Qualifications

• Minimum of 4 GCSE's or equivalent at grade C / 5 or above including Math's and English.
• Previous mentoring experience
• Experienced Dispatcher or EMD (or equivalent)
• Level 4 qualification particularly in healthcare, science, data analysis or another relevant subject or equivalent
• Experienced Paramedic or EAA (or equivalent)

Responsibilities

• Real-time communication with ambulance crews via radio and telephone.
• Interpretation of Resource Availability Dashboard.
• Working collaboratively to remove barriers to patient care and ensure timely hospital handovers.
• Reporting to the Service Delivery Officer and coordinating with HALOs, Operations Offers, Community Response Coordinators, and EOC staff.

Skills

Call centre experience

Healthcare sector experience

Emergency service experience

Fleet management experience

Unsocial hours experience

Education

GCSEs including Maths & English

Mentoring experience

Dispatcher/EMD experience

Level 4 healthcare/science/data analysis qualification

Paramedic or EAA experience

Job description

Go back South Western Ambulance Service NHS Foundation Trust

Patient Flow Coordinator

The closing date is 20 September 2026

Are you a keen problem solver with an eye for detail?

Then you could be the perfect fit for our Patient Flow Coordinator (PFC) role!

Join our small, friendly team in the Operations Delivery Centre (ODC), where you'll benefit from 24/7 support from a dedicated leadership team.

This newly refreshed role now offers more variety than ever before!

No two shifts are the same -- one moment you might be supporting a crew with a breakdown, and the next, you could be stepping in as a virtual HALO and running a patient cohort. Every action you take is critical in keeping our ambulance crews mobile and caring for the patients of the southwest.

Working as a PFC means joining a dynamic and evolving environment. Joining the ODC team offers opportunities to experience our other key functions such as

HEMS,Community Volunteers Dispatch,Command Dispatch and PhysicalHALO support

Our newly designed rotas offer four shifts on duty followed by four rest days. We have rota options with minimal nights and an option with minimal days.

We also welcome applicants who would like part-time hours (in line with the needs of the business).

Interested?We welcome pre-application discussions!Arrange one and get a feel for the role first-hand.

Main duties of the job

The Patient Flow Coordinator plays a vital role in the Operations Delivery Centre, requiring prior experience in emergency services (or equivalent), ideally within a control room (or call centre) environment.

The primary responsibility is to optimise the flow of operational ambulance resources by analysing data from the Hospital Handover and Fleet Barriers Dashboards along with other performance metrics, while maintaining accurate handover data quality.

Key duties include real-time communication with ambulance crews via radio and telephone, interpreting the Resource Availability Dashboard, and working collaboratively to remove barriers to patient care. The role supports the principle that no patient should wait unnecessarily for an ambulance and contributes to efficient hospital handovers and movement of our fleet of ambulances.

Reporting to the Service Delivery Officer, the coordinator works closely with HALOs, Operations Offers, Community Response Coordinators, and EOC staff and many of our partner agencies.

About us

Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England of 10,000 square miles and responding to an average of 2,650 incidents every day.

We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.

At the heart of our beautiful and diverse region we employ over 6000 people and are supported by over 575 volunteers.

If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples' lives, then we would love to hear from you.

In return we will equip you with the skills, resources and development you need to thrive in your role.

You will have opportunities to progress to roles at a higher pay grade and enjoy continuous professional development.

• A standard working week of 37.5 hours
• Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
• Pay enhancements for out of hours, shift and overtime working
• Career and salary progression
• Car leasing scheme
• Free parking across Trust sites
• Cycle-to-work and other salary sacrifice schemes
• Staff networks
• Access to a wide range of discounts from various organisations across the UK

Job responsibilities

For further information about this role please see the attached job description and person specification.

Alternative formats of our vacancies are available upon request to [e-mail] . Accessibility statement available upon request.

Right to work / Certificate of sponsorship

This role does not meet the criteria for Skilled Worker visa sponsorship under current Home Office regulations. You must have the existing right to work in the UK to be considered for this position.

For further information on visa sponsorship and eligibility, please refer to the UK Government guidance on Skilled Worker visas: www.gov.uk/skilled-worker-visa

Person Specification

Education and qualifications

• Minimum of 4 GCSE's or equivalent at grade C / 5 or above including Math's and English.
• Previous mentoring experience
• Experienced Dispatcher or EMD (or equivalent)
• Level 4 qualification particularly in healthcare, science, data analysis or another relevant subject or equivalent
• Experienced Paramedic or EAA (or equivalent)

Previous experience (Paid/Unpaid relevant to job)

• Demonstrable experience gained call centre environment
• Experience in the healthcare sector.
• Experience working in an emergency service.
• Experience working in EOC environment.
• Experience working in fleet management
• Experience working unsocial hours.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South Western Ambulance Service NHS Foundation Trust

£28,392 to £31,157 a yearper annum/pro rata (indicative)