Read more

Frimley Health NHS Foundation Trust; Bracknell; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Job summary

Flow Facilitator role at Frimley Health NHS Foundation Trust requires a proactive administrator to support patient flow, discharge planning, and day-to-day unit operations at Heathlands in Bracknell. You will help coordinate timely, safe discharges and maintain clear communication across MDTs, patients and families.

You will build on your NHS administrative experience, work with social care or discharge coordinators, and contribute to reducing length of stay while ensuring accurate documentation

Qualifications

• Strong administrative experience in a healthcare setting.
• Experience supporting discharge planning and patient flow.
• Ability to communicate clearly with MDTs, patients and families.

Responsibilities

• Support patients through admission and discharge to ensure a coordinated experience.
• Work with the MDT to aid efficient discharge planning and maintain clear communication.
• Provide guidance to patients’ families about the discharge process and available support.
• Liaise with social services, therapy teams, and external agencies as needed.
• Manage day-to-day administrative tasks within the unit.
• Identify delays in patient flow and help implement solutions for faster discharges.
• Maintain accurate documentation and high-quality patient-focused service.

Skills

Administrative experience

Discharge planning

Communication

Job description

Flow Facilitator | Frimley Health NHS Foundation Trust

We are seeking a highly motivated, proactive, and dynamic individual to join our team as aFlow Facilitatorat Heathlands. This is an exciting opportunity for someone with strong administrative experience who is ready to broaden their role and play a key part in supporting patient flow, discharge planning, and the day-to-day running of the unit.

The Flow Facilitator will contribute significantly to reducing patients’ length of stay by enhancing communication across the multidisciplinary team (MDT), patients, and families. You will support timely, safe, and effective discharges while maintaining oversight of essential administrative processes that ensure the smooth operation of the service.

This is ideal opportunity for someone who already has got previous experience working with therapy team, adult social care or discharge coordinators within NHS or Adult Social Care in the UK.

• Support patients through their admission and discharge journey, ensuring a seamless, well-coordinated experience.
• Work closely with the MDT to contribute to efficient discharge planning and promote clear, consistent communication.
• Provide guidance and support to patients’ families, helping them understand the discharge process and assisting where additional support is required.
• Liaise with social services, therapy teams, and external agencies, ensuring patients receive appropriate support - whether funded or self-funded.
• Take responsibility for day-to-day administrative tasks within the unit, helping maintain an organised and effective working environment.
• Identify delays in patient flow, escape concerns appropriately, and help implement solutions to facilitate smoother, faster discharges.
• Uphold excellent documentation, communication, and coordination to ensure accurate records and high-quality, patient-focused service delivery.

This position isnot eligiblefor Skilled Worker visa sponsorship. Applicants must already hold theright to work in the UKfor the full duration of the contract.

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

For further information regarding the detailed job description and main responsibilities, please refer to the attached job description and person specification documents.

This advert closes on Monday 14 Sep 2026