Patient-First Front Desk & Admin Specialist

Bupa; St Albans; A distancia; GBP 22.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday (pro rata)

Enhanced pension

Health insurance

Dental cover

Digital GP access

Wellbeing support

Volunteer days

Descripción de la vacante

Mindplace in St Albans is seeking a proactive Administrative Assistant to join our reception team. You will greet clients, manage appointments, and support the customer journey from entry to checkout within a busy health-centre environment.

Ideal candidates will have previous reception experience, excellent communication skills, and proficiency in Microsoft Office; knowledge of medical terminology is a plus. The role is full-time, on-site with a rotating pattern.

Formación

• Previous reception and administrative experience within a busy customer-facing environment.
• Experience managing appointments, handling enquiries and maintaining accurate records.
• Excellent communication skills, both written and verbal.
• Experience handling confidential and sensitive information in line with data protection requirements.
• Competent in using Microsoft Office applications and database, CRM or appointment booking systems.
• Well organised, reliable and proactive, with strong attention to detail.
• Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable)

Responsabilidades

• Greeting and welcoming customers and supporting the customer journey through the centre to checkout.
• Answering, screening and forwarding incoming customer queries via phone and managing the local mailbox and emails.
• Proactive in maintaining a well-presented reception and waiting areas.
• Ensuring customer documents are prepared (appointment packs where applicable, clinical files, consent forms).
• Managing results processes (receiving, scanning, uploading) and following up with suppliers to meet SLA.
• Ensuring customer details, appointments, and records are up to date in systems (EXACT/BOSS/Meddbase).
• Processing payments, invoices, and credit notes upon customer departure.
• Organising documents to meet deadlines and handling post and correspondence.
• Monitoring stock levels and ordering goods as required.

Conocimientos

Reception experience

Microsoft Office

Customer service

Data entry

Herramientas

CRM systems

Appointment booking

Descripción del empleo

Mindplace in St Albans is seeking a proactive Administrative Assistant to join our reception team. You will greet clients, manage appointments, and support the customer journey from entry to checkout within a busy health-centre environment.

Ideal candidates will have previous reception experience, excellent communication skills, and proficiency in Microsoft Office; knowledge of medical terminology is a plus. The role is full-time, on-site with a rotating pattern.