Patient Experience & Site Operations Coordinator

Maximus; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

MAXIMUS in Leeds seeks a proactive front-of-house coordinator to manage the customer experience for visitors and staff at the AC. You will ensure high standards of service, support customers with inquiries about PIP assessments, and help with expenses claims.

The role covers daily site readiness, managing the arrivals board, providing IT assistance to health professionals, and carrying out general administration while working as part of a medical and non-medical team.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Proficient in the use of Microsoft Office package.
• Experience in customer-facing environment.
• Ability to maintain and develop working relationships.

Responsibilities

• Act as front face of Maximus, managing customer experience for visitors and staff.
• Provide support to customers on PIP assessment questions and expenses claims.
• Ensure site is prepared with equipment, supplies, and appearance; reorder as needed.
• Manage arrivals board and keep systems up to date.
• Provide general support to Health Professionals at the AC.
• Be the IT point of contact for Health Professionals and escalate issues as needed.
• Perform general administration duties (phone, copying, documents).

Skills

Customer service

Communication skills

Planning & organization

Microsoft Office

Teamwork

Travel flexibility

Tools

Microsoft Office

Job description

MAXIMUS in Leeds seeks a proactive front-of-house coordinator to manage the customer experience for visitors and staff at the AC. You will ensure high standards of service, support customers with inquiries about PIP assessments, and help with expenses claims.

The role covers daily site readiness, managing the arrivals board, providing IT assistance to health professionals, and carrying out general administration while working as part of a medical and non-medical team.