Site Coordinator

Maximus; Leeds; On-site; GBP 22,000 - 28,000; Full time

Job summary

MAXIMUS in Leeds seeks a proactive front-of-house coordinator to manage the customer experience for visitors and staff at the AC. You will ensure high standards of service, support customers with inquiries about PIP assessments, and help with expenses claims.

The role covers daily site readiness, managing the arrivals board, providing IT assistance to health professionals, and carrying out general administration while working as part of a medical and non-medical team.

Qualifications

• Excellent communication and interpersonal skills.
• Excellent planning and organization skills.
• Proficient in the use of Microsoft Office package.
• Experience in customer-facing environment.
• Ability to maintain and develop working relationships.

Responsibilities

• Act as front face of Maximus, managing customer experience for visitors and staff.
• Provide support to customers on PIP assessment questions and expenses claims.
• Ensure site is prepared with equipment, supplies, and appearance; reorder as needed.
• Manage arrivals board and keep systems up to date.
• Provide general support to Health Professionals at the AC.
• Be the IT point of contact for Health Professionals and escalate issues as needed.
• Perform general administration duties (phone, copying, documents).

Skills

Customer service

Communication skills

Planning & organization

Microsoft Office

Teamwork

Travel flexibility

Tools

Microsoft Office

Job description

• 1. Act as the front face of Maximus managing the customer experience for all visitors and staff attending the AC, working at all times to maintain the highest levels of customer service 10%
• 2. Provide support to customers across a variety of activities e.g. answering general questions about the PIP assessment, assisting with enquiries on expenses claims from customers who have incurred costs to attend the AC 10%
• 3. Ensure the AC is fully prepared for the start of each day, in terms of equipment/supplies and general appearance - ordering supplies/equipment/stationary as required to ensure sufficient stocks are maintained at all times. 10%
• 4. Manage the appointment arrivals board ensuring systems keep up to date and in good order 25%
• 5. Provide general support to HPs based or attending the AC. 25%
• 6. Act as the key point of contact for the HPs for any IT issues, ensuring they are escalated to the correct team, monitoring the issue through to resolution - escalating to manager if appropriate 10%
• 7 . General administration duties; e.g. answering the telephone, copying, documents etc 10%

Key Contacts & Relationships

• Internal
• Health Professionals
• Senior Site Coordinator
• Service Delivery Manager

Role Requirements

• Qualifications & Experience
• Understanding of claimants needs and appropriately responding in a caring manner when required
• Excellent communication and interpersonal skills
• Excellent planning and organization skills
• Proficient in the use of Microsoft office package
• Demonstrable influencing skills to support the delivery of an excellent customer experience
• Ability to maintain and develop working relationships
• Experience of working effectively in a customer facing environment
• Resilience and ability to deal with setbacks constructively and work to resolution of issues
• Able to demonstrate a clear attention to detail, ensuring that all relevant documentation is collated and correct
• Work cohesively as part of a medical and non medical team of individuals
• Willingness to travel as required by the business to cover at alternate ACs for absence

Individual Competencies

• * Experience of a similar role within healthcare field is desirable

EEO Statement

• - MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• - We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team.
• - Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.