Coordinator

Maximus; Barking; On-site; GBP 25,643 - 28,200; Full time

Job summary

A global health and employment organization in the UK is looking for a Coordinator to engage with customers and support operations. The role requires strong administrative skills and customer service experience. Responsibilities include maintaining case notes, liaising with teams, and ensuring compliance with service agreements. Ideal candidates should demonstrate organization and attention to detail. The position offers a salary range from £25,643 to £28,200, providing a rewarding opportunity to impact people’s lives positively.

Qualifications

• Experience of completing administrative duties and supporting a field-based team.
• Proactive customer service experience (face to face or telephone).
• Ability to work to deadlines and targets.

Responsibilities

• Liaise with operations to engage customers for upcoming courses and events.
• Maintain up-to-date case notes within the management system.
• Support CPN teams in producing monthly spend allocation.

Skills

Administrative support

Customer service

IT Literacy

Organisation

Attention to detail

Job description

Join to apply for the Coordinator role at Maximus.

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people’s lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

Responsibilities

• Liaising with operations to promote, track and engage with customers for upcoming courses and events.
• Work alongside Community Partnership Executives to support our provision partners throughout Wales.
• Provide excellent customer service to customers successfully engaged with support.
• Maintain up to date case notes and records within the case management system where applicable.
• Effectively follow internal processes, designed to support contract compliance relating to contract performance and commercial revenue.
• Support the CPN teams in producing a monthly spend allocation for the CPN Network.
• Support ad-hoc tasks where required, which also relate to contract performance and compliance.

Qualifications & Experience

• Experience of completing administrative duties and providing administrative support to a field-based team.
• Proactive customer service experience (face to face or telephone based).
• Experience working to deadlines and targets.
• Experience working to and complying with processes and procedures to meet business/contract needs.
• Experience of working with individuals with mental health conditions (not essential).
• IT Literacy.
• Strong Administration Skills.
• Organisation/Time Management/Diary Planning.
• Attention to Detail.
• Ability to work to Service Level Agreements.
• Ability to multi-task.
• Trustworthy.
• Ability to work autonomously without supervision.

EEO Statement

Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.

Salary

Minimum Salary: £25,643.00 - Maximum Salary: £28,200.00