Patient Experience & Scheduling Specialist

Johns Hopkins All Children's Hospital; Tendring; Sur place; GBP 24 000 - 38 000; Plein temps

Résumé du poste

Johns Hopkins Health System is seeking an administrative PSR to support scheduling, patient registration, and financial clearance within a hospital setting. You will greet patients, manage charts, and safeguard patient privacy while coordinating with physicians and staff to ensure efficient daily operations.

Responsibilities include accurate check-ins, pre-registration, and processing of charges and payments.

Qualifications

• High School diploma, GED, Certificate of Completion or equivalent.
• 1 year of medical office or health plan-related experience, or 1 year in customer service in a front-facing role.
• Knowledge of healthcare business office procedures including registration, scheduling and insurance.
• Ability to greet patients and answer telephones clearly and helpfully.

Responsabilités

• Greet patients and answer calls to support customer experience.
• Pull, file and manage patient charts to ensure timely medical information and privacy.
• Schedule and pre-register patients following policies for accuracy.
• Assist with eligibility and authorizations to ensure financial clearance.
• Check-in patients and coordinate follow-ups to maintain smooth visits.
• Check-out patients and schedule follow-ups and procedures across services.
• Enter charges, collect payments and handle cash per procedures to support revenue cycle.
• Follow policies to collaborate across departments.

Connaissances

Customer service

Telephone etiquette

Scheduling

Medical office exp

Formation

High School diploma or equivalent

Outils

EHR systems

Registration software

Billing software

Description du poste

Johns Hopkins Health System is seeking an administrative PSR to support scheduling, patient registration, and financial clearance within a hospital setting. You will greet patients, manage charts, and safeguard patient privacy while coordinating with physicians and staff to ensure efficient daily operations.

Responsibilities include accurate check-ins, pre-registration, and processing of charges and payments.