PATIENT SERVICE REP

Johns Hopkins All Children's Hospital; Tendring; Presencial; GBP 24.000 - 38.000; Jornada completa

Descripción de la vacante

Johns Hopkins Health System is seeking an administrative PSR to support scheduling, patient registration, and financial clearance within a hospital setting. You will greet patients, manage charts, and safeguard patient privacy while coordinating with physicians and staff to ensure efficient daily operations.

Responsibilities include accurate check-ins, pre-registration, and processing of charges and payments.

Formación

• High School diploma, GED, Certificate of Completion or equivalent.
• 1 year of medical office or health plan-related experience, or 1 year in customer service in a front-facing role.
• Knowledge of healthcare business office procedures including registration, scheduling and insurance.
• Ability to greet patients and answer telephones clearly and helpfully.

Responsabilidades

• Greet patients and answer calls to support customer experience.
• Pull, file and manage patient charts to ensure timely medical information and privacy.
• Schedule and pre-register patients following policies for accuracy.
• Assist with eligibility and authorizations to ensure financial clearance.
• Check-in patients and coordinate follow-ups to maintain smooth visits.
• Check-out patients and schedule follow-ups and procedures across services.
• Enter charges, collect payments and handle cash per procedures to support revenue cycle.
• Follow policies to collaborate across departments.

Conocimientos

Customer service

Telephone etiquette

Scheduling

Medical office exp

Educación

High School diploma or equivalent

Herramientas

EHR systems

Registration software

Billing software

Descripción del empleo

The PSR supports administrative operations by working closely with families in a way that supports the culture of JHACH. The position interacts with physicians, clinical staff and other administrative positions to accurately schedule, register, financially clear (rehab only) and support daily operations.

Key Accountabilities

• Greets patients, answers telephone calls, and has interactions with patients to enhances the customer experience
• Pulls, controls and files patient charts to facilitate the availability of timely medical information and protects a patient's privacy
• Schedules and pre-registers patients following established policies and procedures to ensure accuracy
• Assists in the completion of eligibility and authorizations to ensure patients are financially cleared prior to service delivery
• Accurately checks-in patients following established processes while maximizing efficacy to facilitate seamless throughput to the next step of a patients visit
• Checks out patients including scheduling follow-up appointments and ancillary procedures across multiple services to support continuity of patient care
• Enters charges, collects payment and handles cash following established procedures to support revenue cycle processes
• Follows organizational policies and procedures that support job responsibilities to work across multiple departments

Qualifications

• A minimum of a High School diploma, GED, Certificate of Completion or equivalent achievement
• 1 year of medical office experience or business experience in a health plan, outpatient healthcare delivery site, clinic, hospital or other equivalent healthcare setting and/or 1 year of customer service experience as a call center rep, receptionist, cashier, or similar front facing customer service role
• Knowledge of healthcare business office procedures including: registration, scheduling, medical record management, insurance
• Skilled in greeting patients and answering telephones in a pleasant and helpful manner, speaking clearly and concisely

Salary Range: Minimum 17.11/hour - Maximum 27.37/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.