Patient Experience & Scheduling Coordinator

The Old School Surgery; Leicester; On-site; GBP 22,000 - 30,000; Full time

Job summary

The Old School Surgery in Leicester is seeking a dedicated Patient Coordinator to join our healthcare team. You will manage patient appointments, maintain accurate records, and deliver outstanding customer service to ensure a smooth patient experience.

The role requires strong communication, experience with electronic health record systems, and a background in medical administration. Training will be provided for SystmOne and Rapid Health to support daily operations.

Qualifications

• Strong communication skills and customer service experience.
• Experience with electronic health record systems is preferred.
• Administrative experience in a medical setting is desirable.

Responsibilities

• Coordinate patient appointments, ensuring efficient scheduling and follow-up.
• Greet patients warmly and assist with check-in procedures.
• Maintain accurate and up-to-date patient records using electronic health record systems.
• Communicate effectively with patients, healthcare providers, and external organisations via phone, email, and in person.
• Manage incoming calls, enquiries, and appointment requests promptly and professionally.
• Assist with the organisation of clinic operations to optimise workflow efficiency and to support Administration duties.

Skills

Appointment scheduling

Patient coordination

Customer service

Communication skills

Phone handling

Tools

SystmOne

Rapid Health

Job description

The Old School Surgery in Leicester is seeking a dedicated Patient Coordinator to join our healthcare team. You will manage patient appointments, maintain accurate records, and deliver outstanding customer service to ensure a smooth patient experience.

The role requires strong communication, experience with electronic health record systems, and a background in medical administration. Training will be provided for SystmOne and Rapid Health to support daily operations.