Patient Experience Receptionist: Clinic & EPR Support

Royal Berkshire Nhs Foundation Trust; Henley-on-Thames; On-site; GBP 18,000 - 23,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking a Receptionist to provide essential reception support in a busy healthcare environment. You will welcome patients, manage appointments using EPR systems, and maintain accurate records while liaising with clinical and administrative teams.

The role focuses on delivering a high-quality patient experience, maintaining confidentiality, and supporting efficient outpatient clinics in Henley-on-Thames.

Qualifications

• Experience in administrative roles within healthcare is preferred.
• Excellent communication and organisational skills.
• Proficient with IT systems and data protection requirements.

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer calls and direct to the appropriate team.
• Book, amend, and cancel patient appointments using EPR systems.
• Register and check in patients with accurate demographics.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams and medical secretaries to support clinics.
• Arrange follow-up appointments as required.
• Respond to patient enquiries and provide information on waiting times and appointments.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Skills

Administrative experience

Communication skills

Organisational skills

IT literacy

Education

English GCSE or equivalent

Tools

Electronic Patient Record (EPR) systems

Job description

Royal Berkshire NHS Foundation Trust is seeking a Receptionist to provide essential reception support in a busy healthcare environment. You will welcome patients, manage appointments using EPR systems, and maintain accurate records while liaising with clinical and administrative teams.

The role focuses on delivering a high-quality patient experience, maintaining confidentiality, and supporting efficient outpatient clinics in Henley-on-Thames.