Renal Dept Reception & Patient Admin (Fixed Term)

Royal Devon; Exeter; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

27 days annual leave + bank holidays

NHS Pension scheme

Cycle to work scheme

Flexible working

Job summary

Royal Devon is seeking a proactive Reception/Admin Assistant for the Renal Department. You will provide efficient receptionist services, manage patient bookings, register information on EPIC, and liaise with ward staff to ensure smooth patient care.

The role emphasizes confidentiality, adherence to Trust policies, and working patterns with occasional Saturdays. NHS benefits and a supportive environment are highlighted.

Qualifications

• Provide efficient administrative and clerical support to the Renal Department.
• Maintain accurate patient information and timely updates.
• Communicate clearly with patients and staff, ensuring confidentiality.
• Adhere to Trust policies and customer care standards.

Responsibilities

• Provide a professional reception and appointment booking service.
• Register patients on EPIC and coordinate patient transport.
• Answer and triage telephone inquiries promptly.
• Protect sensitive information and support the ward team.

Skills

Reception

Administrative support

Customer service

Phone etiquette

Tools

EPIC

Job description

Royal Devon is seeking a proactive Reception/Admin Assistant for the Renal Department. You will provide efficient receptionist services, manage patient bookings, register information on EPIC, and liaise with ward staff to ensure smooth patient care.

The role emphasizes confidentiality, adherence to Trust policies, and working patterns with occasional Saturdays. NHS benefits and a supportive environment are highlighted.