Receptionist

Royal Berkshire Nhs Foundation Trust; Henley-on-Thames; On-site; GBP 18,000 - 23,000; Full time

Job summary

Royal Berkshire NHS Foundation Trust is seeking a Receptionist to provide essential reception support in a busy healthcare environment. You will welcome patients, manage appointments using EPR systems, and maintain accurate records while liaising with clinical and administrative teams.

The role focuses on delivering a high-quality patient experience, maintaining confidentiality, and supporting efficient outpatient clinics in Henley-on-Thames.

Qualifications

• Experience in administrative roles within healthcare is preferred.
• Excellent communication and organisational skills.
• Proficient with IT systems and data protection requirements.

Responsibilities

• Provide a professional and welcoming reception service for patients, visitors, and staff.
• Answer calls and direct to the appropriate team.
• Book, amend, and cancel patient appointments using EPR systems.
• Register and check in patients with accurate demographics.
• Prepare and maintain accurate patient records and clinic documentation.
• Liaise with clinical teams and medical secretaries to support clinics.
• Arrange follow-up appointments as required.
• Respond to patient enquiries and provide information on waiting times and appointments.
• Ensure patient information is handled confidentially and in line with data protection requirements.
• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.
• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines.

Skills

Administrative experience

Communication skills

Organisational skills

IT literacy

Education

English GCSE or equivalent

Tools

Electronic Patient Record (EPR) systems

Job description

Are you an organised, friendly, and customer-focused individual looking to make a difference in a busy healthcare environment? We are seeking a Receptionist to provide essential reception support, helping to deliver high-quality patient care. As the first point of contact for patients and visitors, you will provide a professional welcome, manage appointments, answer telephone enquiries, and maintain accurate patient records using electronic patient record (EPR) systems. Working closely with nursing, medical, and administrative teams, you will help ensure the smooth running of outpatient clinics and a positive patient experience.,

• Provide a professional and welcoming reception service for patients, visitors, and staff.


• Answer telephone calls, respond to enquiries, and direct calls to the appropriate team members.


• Book, amend, and cancel patient appointments using electronic patient record (EPR) systems.


• Register and check in patients, ensuring demographic information is accurate and up-to-date.


• Prepare and maintain accurate patient records and clinic documentation.


• Liaise with clinical teams, medical secretaries, and other departments to support the smooth running of clinics.


• Arrange follow-up appointments where required.


• Respond to patient enquiries and provide information on clinic waiting times and appointments.


• Ensure patient information is handled confidentially and in line with data protection requirements.


• Support a safe, clean, and efficient clinical environment by following Trust policies and procedures.


• Work collaboratively with colleagues to deliver an excellent patient experience while meeting service deadlines., Please refer to the attached Job Description and Person Specification for further details of the job role.
  We are looking for someone with previous administrative experience, excellent communication and organisational skills, strong IT literacy, and a professional, compassionate approach.

Experience in an NHS or healthcare setting and knowledge of EPR systems would be an advantage but are not essential. In return, you'll join a supportive team with access to training, development opportunities, and the chance to build a rewarding career within the Trust.

• Excellent IT skills


• Work as part of a team


• Previous Customer care, English GCSE or equivalent
  Henley-on-Thames sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Henley-on-Thames is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our Trust \"CARE\" values: Compassionate, Aspirational, Resourceful, Excellent, reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.