Patient Experience & Onboarding Coordinator

March Recruitment; Weybridge; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

March Recruitment is seeking a Patient Coordinator to join our client’s team in Weybridge. You will upload referrals within 24 hours, onboard patients, and make the initial warm contact by phone, followed by email if needed.

You will schedule appointments, manage correspondence within one business day, and maintain accurate patient interaction records, ensuring smooth transitions from referral to appointment in a care-focused setting.

Qualifications

• Strong communication and interpersonal skills.
• Highly organised with attention to detail.
• Ability to multitask and manage time effectively.
• Experience in a healthcare or patient-facing environment (preferred).
• Proficient in using spreadsheets and patient management systems.
• Empathetic, professional, and patient-first mindset.

Responsibilities

• Upload patient referrals into our system within 24 hours of receipt.
• Track and manage onboarding using our internal tools to ensure all documents are collected.
• Initiate first contact with patients by phone to provide a personalised welcome—follow up by email if necessary.
• Schedule patient appointments promptly and efficiently.
• Respond to emails professionally and within one business day.
• Review and update the onboarding tracker daily, following up with unregistered patients.
• Collaborate with internal teams to ensure smooth transitions from referral to appointment.
• Maintain accurate and complete records of all patient interactions.

Skills

Communication

Organisation

Time management

Empathy

Healthcare exposure

Spreadsheets

Patient management systems

Tools

Spreadsheets

Patient management systems

Job description

March Recruitment is seeking a Patient Coordinator to join our client’s team in Weybridge. You will upload referrals within 24 hours, onboard patients, and make the initial warm contact by phone, followed by email if needed.

You will schedule appointments, manage correspondence within one business day, and maintain accurate patient interaction records, ensuring smooth transitions from referral to appointment in a care-focused setting.