Patient Experience Lead — Medical Reception

Len Valley Practice; Lenham; Remote; GBP 21,000 - 27,000; Full time

Job summary

Len Valley Practice in Lenham is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team. As Reception Supervisor, you will be the first point of contact for patients, ensuring the smooth running of the surgery, handling sensitive information with confidentiality, and delivering high quality patient experience.

You will recruit, train and develop reception staff, manage rotas, support EMIS operations, respond to queries by phone and in person,

Qualifications

• GCSE English and Maths (or equivalent) is required.
• Experience using EMIS or similar GP practice systems is preferred.
• Training or certification in medical office administration is desirable.
• Previous reception leadership or supervisory experience is advantageous.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Operate the practice appointment and clinical systems (EMIS) accurately.
• Respond to patient queries by phone and face-to-face, signposting as needed.
• Support clinicians with requests for files, messages and calls.
• Ensure reception areas are clean, safe, and welcoming.
• Coordinate reception staff rosters to ensure coverage and task completion.
• Run recalls, searches and basic audits as requested.
• Conduct and minute reception/admin team meetings.
• Handle minor complaints and escalate when required.
• Assist in recruitment, induction and development of reception staff.
• Maintain reception handbooks and guides and monitor training compliance.

Skills

Interpersonal skills

Communication

Leadership

Education

GCSE English and Maths

Medical office administration training

Tools

EMIS

Job description

Len Valley Practice in Lenham is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team. As Reception Supervisor, you will be the first point of contact for patients, ensuring the smooth running of the surgery, handling sensitive information with confidentiality, and delivering high quality patient experience.

You will recruit, train and develop reception staff, manage rotas, support EMIS operations, respond to queries by phone and in person,