Reception Supervisor

Cardiff and Vale University Health Board; Lenham; On-site; GBP 22,000 - 28,000; Full time

Job summary

Len Valley Practice in Lenham is seeking a professional and compassionate Reception Supervisor to lead and support our busy front desk team. You will be the first point of contact for patients, ensuring a smooth and welcoming patient experience while overseeing daily reception operations.

The role requires strong communication, a patient-centred approach, and the ability to manage confidential information with discretion.

Qualifications

• Excellent communication skills.
• Friendly demeanour and professional manner.
• Ability to handle sensitive information confidentially.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Operate appointment and clinical systems (e.g. EMIS) accurately.
• Respond to patient queries by phone and face-to-face, signposting appropriately.
• Support clinicians with requests for files, messages, calls, and admin tasks.
• Ensure reception and patient areas are clean, safe, and welcoming.
• Coordinate reception staff duties to ensure coverage and task completion.
• Run searches, recalls, and basic audits as requested.
• Conduct and minute reception/admin team meetings.
• Act as the first point of contact for minor complaints and escalate when required.

Skills

Communication skills

Leadership

Confidentiality

Tools

EMIS

Job description

Len Valley Practice is seeking a professional and compassionate Reception Supervisor to lead and support our busy reception team., As Reception Supervisor, you will be the first point of contact for patients and the reception team, ensuring the smooth and efficient running of the surgery. The ideal candidate will have excellent communication skills, a friendly demeanour, and the ability to handle sensitive information with the utmost confidentiality. You will play a key role in delivering a high-quality patient experience while supporting and developing the reception team.,

Key Responsibilities

• Greet and assist all patients and visitors in a friendly, courteous, and professional manner.
• Operate the practice appointment and clinical systems (e.g. EMIS) accurately and efficiently.
• Respond to patient queries by telephone and face-to-face, signposting appropriately.
• Support clinicians with requests for files, messages, calls, and administrative tasks.
• Ensure reception and patient areas are clean, safe, and welcoming.
• Coordinate reception staff duties to ensure coverage and task completion.
• Run searches, recalls, and basic audits as requested.
• Conduct and minute reception/admin team meetings.
• Act as the first point of contact for minor complaints and elevate when required
• Greet and assist all patients and visitors in a friendly, courteous, and professional manner.
• Operate the practice appointment and clinical systems (e.g. EMIS) accurately and efficiently.
• Respond to patient queries by telephone and face-to-face, signposting appropriately.
• Support clinicians with requests for files, messages, calls, and administrative tasks.
• Ensure reception and patient areas are clean, safe, and welcoming.
• Coordinate reception staff duties to ensure coverage and task completion.
• Run searches, recalls, and basic audits as requested.
• Conduct and minute reception/admin team meetings.
• Act as the first point of contact for minor complaints and elevate when required

Supervisory Responsibilities

As Reception Supervisor, you will provide leadership and day-to-day support to the reception team. You will:

• Assist in the recruitment, induction, training, and development of reception staff.
• Maintain and update reception handbooks and "how to" guides.
• Lead by example, modelling professional behaviour and a patient-first approach.
• Monitor mandatory training compliance and support ongoing staff development.
• Contribute to appraisals and probationary reviews where appropriate.
• Create and manage weekly reception rotas, approve annual leave, and