Patient Experience & Engagement Administrator

Chelsea and Westminster Hospital NHS Foundation Trust; Greater London; On-site; GBP 21,000 - 28,000; Full time

Job summary

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive Patient Experience Administrator to provide essential administrative support across the Patient Experience portfolio, including PALS, complaints, patient engagement and volunteering. The role supports service delivery and collaborates with teams across the Trust to ensure a positive patient experience.

The post holder will assist with correspondence, records, meetings, and reports, maintaining accurate databases while

Responsibilities

• Provide comprehensive administrative support across the Patient Experience and Engagement portfolio.
• Support Patient Experience Lead and wider team with administrative tasks and priorities.
• Manage correspondence, emails, telephone enquiries and routine communications.
• Arrange meetings, prepare agendas, distribute papers, take minutes and monitor actions.
• Maintain electronic and paper records, databases and filing systems.
• Assist with preparation of reports and presentations.
• Provide admin support for complaints, PALS, patient engagement activities and volunteer services.
• Input, maintain and retrieve information from departmental systems and spreadsheets with accuracy and confidentiality.
• Support events, meetings, patient engagement activities and volunteer initiatives.
• Work flexibly across the portfolio to meet changing service needs and liaise with patients, carers, volunteers and staff.
• Ensure compliance with Trust policies, information governance and data protection legislation.

Job description

Chelsea and Westminster Hospital NHS Foundation Trust is seeking a proactive Patient Experience Administrator to provide essential administrative support across the Patient Experience portfolio, including PALS, complaints, patient engagement and volunteering. The role supports service delivery and collaborates with teams across the Trust to ensure a positive patient experience.

The post holder will assist with correspondence, records, meetings, and reports, maintaining accurate databases while