Patient Experience & Engagement Coordinator

Chelwest; Greater London; On-site; GBP 24,000 - 27,000; Full time

Job summary

C Chelwest seeks a proactive Patient Experience Administrator to support PALS, complaints, patient engagement and governance across two London hospital sites. The role involves coordinating meetings, managing records, and liaising with patients, volunteers and staff to enhance patient experience.

The post supports a diverse population, requires confidentiality and a collaborative approach, and may involve weekend shifts at multiple sites as needed.

Qualifications

• Previous administrative experience in an office or customer-facing environment.
• Experience organising and prioritising a varied workload.
• Good verbal and written communication skills.
• Good IT skills, including Microsoft Office applications and electronic systems.
• Ability to maintain accurate records and handle confidential information.
• Experience working within the NHS or healthcare environment.
• Experience arranging meetings, taking minutes and maintaining records/databases.
• Knowledge of patient experience, complaints handling, PALS, chaplaincy or volunteer services.

Responsibilities

• Provide comprehensive administrative support across the Patient Experience and Engagement portfolio.
• Support the Patient Experience Lead, Deputy Lead and wider team with administrative tasks and service priorities.
• Manage correspondence, emails, telephone enquiries and routine communications.
• Arrange meetings, prepare agendas, distribute papers, take minutes and monitor actions.
• Maintain accurate electronic and paper records, databases and filing systems.
• Assist with the preparation of reports, presentations and other documentation.
• Provide administrative support for complaints, PALS, patient engagement activities, volunteer services, committees, chaplaincy and other patient experience functions as required.
• Input, maintain and retrieve information from departmental systems and spreadsheets, ensuring accuracy and confidentiality.

Skills

Admin experience

Organising workload

Communication skills

MS Office

Record keeping

NHS experience

Meetings & minutes

Patient experience knowledge

Tools

MS Office

Job description

C Chelwest seeks a proactive Patient Experience Administrator to support PALS, complaints, patient engagement and governance across two London hospital sites. The role involves coordinating meetings, managing records, and liaising with patients, volunteers and staff to enhance patient experience.

The post supports a diverse population, requires confidentiality and a collaborative approach, and may involve weekend shifts at multiple sites as needed.