Patient Experience Coordinator — Hybrid (Chelsea)

Cadoganclinic; Markham; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

31 days' annual leave (including BH)

Birthday and wedding day leave (after

Pension scheme via NEST

Employee assistance programme

Cycle to Work scheme

Staff discounts on treatments and prod

Regular team events and recognition

Job summary

Cadogan Clinic on Markham Street in Chelsea, London, is seeking a Patient Communication Coordinator to be the first point of contact for patients, delivering a professional, empathetic, and accurate information experience. You will manage calls, emails, and inquiries while supporting reception and sales teams in a fast-paced cosmetic and dermatology clinic.

The role offers hybrid working one day per week, 40 hours a week, and a salary of £26,000 per year.

Qualifications

• Excellent verbal communication and telephone manner.
• Strong active listening and written communication.
• Experience in customer service or a call centre.
• Proficiency with Office 365 and IT applications.
• Commitment to patient confidentiality and GDPR principles.

Responsibilities

• Answer and manage incoming calls with professionalism and warmth.
• Handle general enquiries and provide information about products, services, and appointments.
• Transfer calls efficiently to the correct departments or team members.
• Manage and distribute emails from shared inboxes promptly and accurately.
• Maintain up-to-date and accurate patient records.
• Support the sales team with outbound call campaigns and lead follow-ups.
• Provide administrative support to reception, bookings, and sales teams.
• Escalate urgent or priority issues when necessary.
• Cover occasional Saturday shifts (on a rota basis, with time in lieu).

Skills

Verbal communication

Active listening

Written communication

Customer service

Organisational skills

Multitasking

Attention to detail

Team collaboration

Education

Customer service qualification

Tools

Office 365

Word

Teams

Excel

Pabau

Job description

Cadogan Clinic on Markham Street in Chelsea, London, is seeking a Patient Communication Coordinator to be the first point of contact for patients, delivering a professional, empathetic, and accurate information experience. You will manage calls, emails, and inquiries while supporting reception and sales teams in a fast-paced cosmetic and dermatology clinic.

The role offers hybrid working one day per week, 40 hours a week, and a salary of £26,000 per year.