Luxury Cosmetic Clinic: Patient Coordinator (Hybrid)

Confidential; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Confidential's London Harley Street clinic is seeking a Patient Coordinator for a hybrid role with excellent earning potential. You will manage inbound enquiries from private patients seeking premium surgical care and guide them through complex procedures with discretion and professionalism.

In this role, you will convert enquiries into consultations and surgeries, acting as the trusted contact throughout the patient journey while maintaining a concierge level of service and disciplined CRM

Qualifications

• Experience in luxury sector preferred.
• Ability to handle high-value client interactions.
• Strong discretion and attention to detail.

Responsibilities

• Handle inbound enquiries from private patients seeking premium surgical care.
• Guide patients through complex, high-value procedures with clarity and professionalism.
• Convert enquiries into consultations and confirmed surgeries.
• Act as a trusted point of contact throughout the patient journey with concierge-level service.
• Maintain a structured CRM pipeline with disciplined follow-up.
• Contribute to revenue performance in a high-value environment.

Job description

Confidential's London Harley Street clinic is seeking a Patient Coordinator for a hybrid role with excellent earning potential. You will manage inbound enquiries from private patients seeking premium surgical care and guide them through complex procedures with discretion and professionalism.

In this role, you will convert enquiries into consultations and surgeries, acting as the trusted contact throughout the patient journey while maintaining a concierge level of service and disciplined CRM