Luxury Cosmetic Patient Concierge (Hybrid) | High Earning

Confidential; West Midlands; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

Confidential, a cosmetic clinic group in Birmingham, is seeking a Patient Coordinator for a hybrid role (1-2 days at the Birmingham Clinic). You will handle inbound enquiries from private patients seeking premium surgical care and guide them through high-value procedures with professionalism.

You will convert enquiries into consultations and surgeries, act as a trusted contact throughout the patient journey, maintain discretion and concierge-level service, and manage a structured CRM with

Qualifications

• Strong track record in luxury sector
• Experience in clinic-based environment preferred
• High-value revenue experience and target achievement

Responsibilities

• Managing inbound enquiries from private patients seeking premium surgical care
• Guiding patients through complex, high-value procedures with clarity and professionalism
• Converting enquiries into consultations and confirmed surgeries
• Acting as a trusted, consistent point of contact throughout the patient journey
• Maintaining discretion, attention to detail, and a concierge-level standard of service
• Managing a structured CRM pipeline with discipline and follow-up
• Contributing directly to revenue performance in a high-value environment

Job description

Confidential, a cosmetic clinic group in Birmingham, is seeking a Patient Coordinator for a hybrid role (1-2 days at the Birmingham Clinic). You will handle inbound enquiries from private patients seeking premium surgical care and guide them through high-value procedures with professionalism.

You will convert enquiries into consultations and surgeries, act as a trusted contact throughout the patient journey, maintain discretion and concierge-level service, and manage a structured CRM with