Patient Experience & Appointment Coordinator

The Lister Hospital; Greater London; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Pension contribution

Season ticket loan

Cycle to work

Group life assurance

Critical illness cover

Enhanced parental pay

Staff discounts

Flexible benefits

Job summary

The Lister Fertility Clinic, Chelsea is seeking a Patient Liaison Officer to support patients from initial enquiry to appointment, ensuring a professional and compassionate experience. This full-time role at The Lister Hospital offers scheduled hours and a salary up to £33,000 per annum, dependent on experience.

Responsibilities include handling inquiries via phone, email and online platforms, booking appointments, coordinating with internal teams, maintaining patient records and delivering

Qualifications

• Experience in customer service, admin or healthcare.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Act as the first point of contact for patient enquiries via phone, email and online platforms.
• Manage appointment bookings and support patients throughout their journey.
• Liaise with internal teams to coordinate appointments and ensure a seamless experience.
• Maintain accurate patient records and administrative documentation.
• Provide outstanding customer service and build positive relationships with patients.

Skills

Customer service

Administrative skills

Healthcare experience

Job description

The Lister Fertility Clinic, Chelsea is seeking a Patient Liaison Officer to support patients from initial enquiry to appointment, ensuring a professional and compassionate experience. This full-time role at The Lister Hospital offers scheduled hours and a salary up to £33,000 per annum, dependent on experience.

Responsibilities include handling inquiries via phone, email and online platforms, booking appointments, coordinating with internal teams, maintaining patient records and delivering