Patient Liaison Officer

HCA Healthcare UK; Greater London; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Private pension

Season Ticket Loan

Cycle to Work

Group Life Assurance

Job summary

The Lister Fertility Clinic at Chelsea, part of HCA UK, is seeking a Patient Liaison Officer to warmly welcome prospective patients and guide them from initial enquiry through to their appointment. You will handle enquiries via phone, email and online platforms, coordinate bookings with clinical and administrative teams, and maintain accurate patient records with a focus on excellent service.

Working a permanent 37.5-hour week, Monday to Friday, 9:00am to 5:00pm, you will join a leading private

Qualifications

• Experience in customer service, administrative or healthcare settings.
• Excellent communication and interpersonal skills.
• Strong organisational abilities with attention to detail.
• Ability to prioritise a busy workload and work well in a team.
• Passion for delivering exceptional patient care.

Responsibilities

• Act as the first point of contact for patient enquiries via phone, email and online platforms.
• Manage appointment bookings and support patients throughout their journey.
• Liaise with internal teams to coordinate appointments and ensure a seamless experience.
• Maintain accurate patient records and administrative documentation.
• Provide outstanding customer service and build positive relationships with patients.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

Administrative experience

Healthcare environment

Job description

# Patient Liaison OfficerThe Lister HospitalLondonNon-ClinicalPermanent0053626Apply **now**On this page* Job overview* Why choose HCA UK* Culture and Values**Patient Liaison Officer****The Lister Fertility Clinic, Chelsea** **Full Time, 37.5 hours/ week****Monday to Friday, 9:00am to 5:00pm****Permanent****Up to £33,000 per annum, dependent on experience** We're looking for a Patient Liaison Officer to join our team at The Lister Hospital. This is an exciting opportunity to play a key role in supporting patients at the start of their healthcare journey, ensuring they receive a professional, compassionate and seamless experience from their initial enquiry through to their appointment.As a Patient Liaison Officer, you'll be the first point of contact for prospective patients, providing excellent customer service and helping coordinate their journey through the clinic. Working closely with clinical and administrative teams, you'll ensure all enquiries are managed efficiently and patients receive the highest standard of care and support.**Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor, we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in administration, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.** ## What you'll do* Act as the first point of contact for patient enquiries via phone, email and online platforms* Manage appointment bookings and support patients throughout their journey* Liaise with internal teams to coordinate appointments and ensure a seamless experience* Maintain accurate patient records and administrative documentation* Provide outstanding customer service and build positive relationships with patients ## What you'll bring* Previous experience in a customer service, administrative or healthcare environment* Excellent communication and interpersonal skills* Strong organisational skills with great attention to detail* The ability to prioritise a busy workload and work effectively as part of a team* A passion for delivering exceptional service and patient care ## Why HCA UK?Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities.Being part of a large multisite healthcare organisation means you'll have access to excellent career development opportunities, training programmes and a supportive working environment that prioritises your wellbeing.As a Patient Liaison Officer, you'll be eligible for:* 25 days holiday each year (plus bank holidays), increasing with service* Private Healthcare Insurance* Private pension contribution* Season Ticket Loan and Cycle to Work scheme* Group Life Assurance from day one* Critical illness cover* Enhanced Maternity and Paternity pay* Corporate staff discount across HCA UK facilities* Flexible benefits package tailored to your needs* Discounts with hundreds of major retailers ## Our Culture and ValuesAt HCA UK, we believe exceptional care starts with our people. We celebrate the unique perspectives and experiences each of us brings because we know that when our colleagues feel supported, they can provide the very best care for our patients.Our values are at the heart of everything we do:* **Unique and Individual** – We recognise and value everyone as unique and individual.* **Kindness and Compassion** – We treat people with kindness and compassion.* **Honesty, Integrity and Fairness** – We act with absolute honesty, integrity and fairness.* **Loyalty, Respect and Dignity** – We trust and treat one another as valued members of the HCA UK family. ## Reasonable AdjustmentsAs a Disability Confident committed organisation, we're happy to discuss flexible working arrangements and reasonable adjustments throughout the recruitment process and in the workplace to support your needs.Apply **now**