Patient Access Concierge - Outpatients (London)

HCA Healthcare UK; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days holiday

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Group Life Assurance

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Discounts with retailers

Job summary

The Lister Hospital in London is seeking a Patient Access Officer to join the outpatient services. You will greet patients, register them on the database, pre-register or register new patients, and coordinate appointments while delivering a 5-star patient experience.

Ideal candidates have frontline client-facing experience, excellent communication, and the ability to stay calm under pressure across high volumes.

Qualifications

• Background in customer-facing roles such as retail or hospitality.
• Strong interpersonal and communication skills with a positive attitude.
• Experience handling administrative tasks and maintaining accurate records.

Responsibilities

• Greet patients and visitors professionally to ensure they feel supported.
• Register and pre-register/register patients onto hospital databases.
• Coordinate and facilitate patient bookings and manage waiting areas for smooth service.
• Maintain up-to-date information in hospital systems and handle patient documents.

Skills

Interpersonal skills

Customer service

Administrative experience

Communication

Job description

The Lister Hospital in London is seeking a Patient Access Officer to join the outpatient services. You will greet patients, register them on the database, pre-register or register new patients, and coordinate appointments while delivering a 5-star patient experience.

Ideal candidates have frontline client-facing experience, excellent communication, and the ability to stay calm under pressure across high volumes.