Patient Advisor Optical express

Optical Express Group; Leeds; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Industry-leading salary

Bonus potential

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Friends and family discount

Ongoing training

Pension scheme

Job summary

Optical Express Group in Leeds Kings Street is seeking a Patient Advisor to guide patients through the full journey from initial contact to post-operative follow-up. You will support clinicians, book consultations, and manage payments and administration with a focus on world-class service.

The role is full-time (40 hours) with weekend flexibility, offering an industry-leading salary and comprehensive benefits. Full training will be provided and a strong team culture awaits.

Qualifications

• Previous experience in a patient-facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organisational skills.
• Proficient with digital and diagnostic technology.
• Healthcare or high-end retail exposure is preferred.
• Strong commercial awareness.

Responsibilities

• Support patients across all steps of the pathway, building rapport and confidence.
• Deliver warm, professional welcomes and manage first impressions.
• Capture diagnostic scans and communicate features/benefits of our technology.
• Assist in consultations for optometrists or surgeons, in-clinic or virtual.
• Close consultations and schedule surgery and aftercare.
• Manage payments, finance and administrative bookings.
• Meet and exceed individual commercial KPIs.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Organisational skills

Digital & diagnostic tech fluency

Commercial awareness

Job description

Job Title – Patient Advisor

Location – Leeds Kings Street

Hours – Full time, 40 hours (Must be flexible over weekends)

Salary – £27,000 per annum, & benefits, full training will be given

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our Leeds Kings Street Clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Experience/requirements

• Previous experience of a patient facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.