Patient Advisor

Optical Express Group; Lincoln; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Industry leading salary

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Pension scheme

Job summary

Optical Express, based in Lincoln, seeks a Patient Advisor to oversee the patient journey through vision correction services. You will support clinicians, manage bookings and payments, and ensure a warm, professional welcome from the initial contact to post-operative follow-up.

Ideal applicants have patient-facing experience, excellent communication, strong attention to detail, and familiarity with digital/diagnostic tech. Healthcare or luxury retail experience is a plus.

Qualifications

• Previous experience in a patient-facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

Responsibilities

• Support patients through the entire pathway from introduction to post-operative follow-up.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans and explain the features and benefits of our technology.
• Assist in delivery of consultations for optometrists and/or surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient-facing experience

Communication skills

Attention to detail

Digital & diagnostic tech

Healthcare or high-end retail

Job description

Job Title: Patient Advisor

Hours: Full-time

Location: Lincoln

Salary: From £26,500

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Surgery and Premium Pay Intraocular Lens Surgery in the UK). As an entity, we treat more patients than all other private providers do put together. For close on twenty years, Optical Express have delivered in excess of 60% of premium pay Laser and Lens Replacement Vision Correction procedures in the UK and Ireland.

We are seeking Patient Advisors for our Lincoln clinic. This is a pivotal role in our business, with responsibility for delivering an outstanding and well-structured patient journey across our services. The role of a Patient advisor is to act as a support to our clinicians, whilst also carrying operational and commercial responsibilities.

Our Patient Advisors are the patients primary point of contact through all stages of the process from introduction to post operative follow up, they combine exceptional patient care and service delivery standards in line with high-end luxury purchases.

Main Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Experience/requirements

• Previous experience of a patient facing role
• Excellent communication and interpersonal skills
• High attention to detail and organisational skills
• Proficient with use of digital and diagnostic technology
• Experience within healthcare or high-end retail would be preferred.
• Strong commercial awareness.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme