Front of House Administrator

BUPA; Leicester; On-site; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Fantastic benefits

25 days holiday pro rata

Job summary

Bupa is looking for a Front Of House Administrator to support our Leicester clinic and NEXT/Bupa onsite team. This part-time role involves greeting patients, coordinating appointments, handling calls and emails, and ensuring smooth front desk operations.

You will contribute to outstanding customer service and patient care, with responsibilities across reception, scheduling, data protection, and office administration, in a friendly, patient‑focused environment.

Qualifications

• Proven experience delivering exceptional, client focused customer service in person or over the phone.
• Strong interpersonal and communication skills to build rapport with patients.
• Excellent time management and ability to switch tasks across shifts.
• High attention to detail and solid computing skills, including MS Office.
• Administration experience is helpful but not essential.

Responsibilities

• Welcome patients entering the Bupa Centre and respond to requests professionally.
• Handle patient interactions with hospitality and professionalism; assist with inquiries on clinic services and hours.
• Maintain data protection in line with Bupa protocols.
• Schedule patient appointments and manage multi-line phone system.
• Process emails and ensure clear communication with patients and staff.
• Keep working and customer areas safe at all times.
• Perform financial administrative duties as required.
• Maintain accurate records.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Administration experience

Tools

Microsoft Office

Job description

Job Description:

Front Of House Administrator

Corporate onsite Next/Bupa

Permanent

Part time, the shifts and locations will be as follows:

4.5 hrs Tues morning onsite (NEXT HQ)

4.5 hrs Thurs morning onsite (NEXT HQ)

8 hrs Friday in Leicester clinic (LE4 1ET)

£11,857.00 per annum + Fantastic Benefits

We make health happen.

Working in our UK support functions you'll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

An exciting opportunity for a highly motivated individual to work within our client onsite and our Leicester Clinic combined. You will ensure all front of house and administrative activities in the Bupa Centre are carried out efficiently and effectively. You will contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

What you'll do:

• Welcome each patient as they enter the Bupa Centre. Respond to all patients requests professionally and in a personable, accurate and timely manner
• Handle all patient interactions with the highest level of hospitality and professionalism, resolve patient complaints; assist patient in all inquiries in connection with clinic services and hours of operations
• Maintains data protection by following Bupa protocols
• Scheduling patient appointments
• Handle multi-phone line system, professionally answering calls, scheduling appointments, responding to email, and ensuring great communication with patients and staff.
• Ensure working & customer areas are always safe
• Financial administrative duties
• Accurate records maintained

What you'll bring:

• Proven experience delivering exceptional, client focused customer service in person such as in retail, hospitality or in a similar role
• Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
• Great time management and flexibility, you'll need to switch tasks and support where needed throughout your shift
• Excellent attention to detail, you'll need to have solid computing skills and an understanding of the various Microsoft office packages
• Previous administration experience is preferable but not essential

Benefits

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It's important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Fixed term benefits allowance
• Access to our confidential employee assistance

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Cromwell Hospital has recently been awarded the Inclusive Employers Standard (Bronze), recognizing its commitment to fostering an inclusive workplace. This prestigious accreditation highlights the hospital's dedication to diversity, equity, and inclusion, as well as the efforts of its teams, Executive Leadership, and the REDI (Respect, Equality, Diversity & Inclusion) Network.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Time Type:

Part time

Job Area:

Administration

Locations:

Clinics - Leicester