Patient Experience Coordinator — Orthopaedic Pathway

Lancashire Teaching Hospital NHS Foundation Trust; Tilney High End; On-site; GBP 21,000 - 26,000; Full time

Job summary

Lancashire Teaching Hospital NHS Foundation Trust is seeking an individual to join a dynamic, high-performing team in a general admin role. The post involves secretarial and administration tasks, including reception and patient liaison within the orthopaedic pathway, and coordinating hospital visits with various departments.

The role requires excellent organisation, flexibility, initiative, and uncompromising professionalism, with a strong emphasis on confidentiality in handling patient

Qualifications

• Experience in a fast-paced admin environment.
• Strong organisational and multitasking abilities.
• Confidentiality and integrity in handling patient information.

Responsibilities

• Day-to-day processing of administration tasks within the directorate.
• Provide secretarial and administrative support to medical staff and others.
• Handle reception and telephone duties and act as a link to patients.
• Monitor patient treatment timelines to ensure timely appointments.
• Coordinate hospital visits along the orthopaedic pathway with other departments.

Skills

Administrative skills

Communication skills

Job description

Lancashire Teaching Hospital NHS Foundation Trust is seeking an individual to join a dynamic, high-performing team in a general admin role. The post involves secretarial and administration tasks, including reception and patient liaison within the orthopaedic pathway, and coordinating hospital visits with various departments.

The role requires excellent organisation, flexibility, initiative, and uncompromising professionalism, with a strong emphasis on confidentiality in handling patient