Patient Experience Coordinator – Healthcare Admin

Lancashire Teaching Hospitals; Preston; On-site; GBP 23,000 - 28,000; Full time

Job summary

The role involves day-to-day administration, secretarial support to medical staff, reception duties, and telephone handling within the directorate. It requires confidentiality, multi-tasking, and a professional approach across the Trust.

Qualifications

• Numeracy and literacy skills.
• Knowledge of Microsoft Windows applications.
• Previous experience of working with the public.
• Aware of the concept and application of confidentiality.
• Previous experience of working in a health care or related setting.

Responsibilities

• Responding to external and internal telephone queries from staff, patients and others and referring to appropriate person.
• Communicates with a range of staff, users and visitors to the Trust / Department using a variety of communication methods.
• Organising incoming and outgoing post, referring enquiries to appropriate person if necessary.
• Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities.

Skills

Reception duties

Administrative support

Microsoft Windows

Communication skills

Job description

The role involves day-to-day administration, secretarial support to medical staff, reception duties, and telephone handling within the directorate. It requires confidentiality, multi-tasking, and a professional approach across the Trust.