Patient Experience & Admin Coordinator

Circle Health Group; Greater London; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Private Healthcare

Holiday entitlement up to 30 days with

Friends & Family discounts

Family friendly pay

Life insurance

Wellbeing resources

Employee recognition programmes

Training & development opportunities

Job summary

The Blackheath Hospital in London is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics. We have an opportunity for a Patient Administrator to join the Administration department.

This full-time role is 37.5 hours per week and requires covering a flexible shift pattern. You will contribute to the smooth patient journey, handle enquiries, bookings and mail, and adhere to health and safety and mandatory training

Qualifications

• Maths and English GCSE at grades A–C or equivalent functional skills level 2
• Proficient in the use of a PC, including software and systems
• Previous administration experience in a private healthcare environment would be beneficial

Responsibilities

• Contribute to the smooth running of the patient administrative process throughout the patient journey
• Follow Circle Health Group best practice process maps to provide an efficient, professional and standard service
• Ensure all patient queries are dealt with efficiently and professionally
• Manage all incoming and outgoing mail
• Approve electronic bookings received via the relevant system and update bookings via email
• Maintain knowledge of Health and Safety at Work Act and ensure appropriate measures are taken for patients, relatives, visitors, hospital staff and contractors
• Comply with all relevant mandatory training

Skills

PC literacy

Education

Maths and English GCSE A‑C (or equivalent)

Job description

The Blackheath Hospital in London is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals and clinics. We have an opportunity for a Patient Administrator to join the Administration department.

This full-time role is 37.5 hours per week and requires covering a flexible shift pattern. You will contribute to the smooth patient journey, handle enquiries, bookings and mail, and adhere to health and safety and mandatory training