Patient Access & Retention Advisor

Penrosehealth; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Penrosehealth is seeking a NHS Patient Retention Advisor to support patients through the registration journey and reduce de-registrations at London Bridge. This role combines administration, communication, and proactive outreach to ensure patients stay connected to primary care services.

You will manage accurate records in EMIS, handle enquiries across channels, and work closely with teams to resolve issues and improve patient experience.

Qualifications

• Experience in customer retention.
• Strong administrative and documentation skills.
• Ability to communicate clearly and resolve issues.

Responsibilities

• Support patients through the full registration and de-registration process.
• Handle patient enquiries via phone, email, and digital channels.
• Process forms and maintain accurate EMIS records.
• Contact patients who may be considering leaving the practice.
• Understand concerns and propose solutions where possible.
• Record feedback and identify service improvement opportunities.
• Collaborate with teams across the organisation to resolve issues quickly.
• Contribute to growth and retention of the patient community.

Skills

Customer retention

Communication

Administration

Problem solving

Organization

Tools

EMIS

Job description

Penrosehealth is seeking a NHS Patient Retention Advisor to support patients through the registration journey and reduce de-registrations at London Bridge. This role combines administration, communication, and proactive outreach to ensure patients stay connected to primary care services.

You will manage accurate records in EMIS, handle enquiries across channels, and work closely with teams to resolve issues and improve patient experience.