Patient Enquiry Advisor | Hybrid Role & Travel Perks

NHS Jobs; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Public holiday leave

EAP Pension plan

Mauve Academy

Annual training allowance

Hybrid working environment

Home setup allowance

Optical benefits

Travel opportunities

Job summary

NHS Jobs in London seeks a dynamic Advisor to join the New Enquiry Team as the first point of contact for patients, insurers and referrers. You will handle inbound and outbound calls, turning enquiries into bookings with prompt, compassionate service.

This hybrid role requires availability on Saturdays, Mondays and Tuesdays, with opportunities for professional growth and travel. You will strive to meet KPIs, follow up warm leads, and build relationships with consultants and their offices.

Qualifications

• Availability on Saturdays, Mondays and Tuesdays.
• First point of contact for patients, insurers and referrers.
• Handling inbound and outbound calls from patients, insurers and GP practices.

Responsibilities

• Handle inbound and outbound calls from patients, insurers, and GP practices.
• Turn enquiries into bookings and follow up warm leads to a conclusion.
• Aim to achieve agreed KPIs and conversion rates.
• Build relationships with consultants and their offices.

Skills

Customer service

Call handling

Lead conversion

Booking management

Job description

NHS Jobs in London seeks a dynamic Advisor to join the New Enquiry Team as the first point of contact for patients, insurers and referrers. You will handle inbound and outbound calls, turning enquiries into bookings with prompt, compassionate service.

This hybrid role requires availability on Saturdays, Mondays and Tuesdays, with opportunities for professional growth and travel. You will strive to meet KPIs, follow up warm leads, and build relationships with consultants and their offices.