New Enquiry Advisor - Part Time.

The Hospital Of St John & St Elizabeth; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private healthcare scheme

27 days annual leave

Blue Light Card discounts

Cycle to work scheme

Interest-free season ticket loans

Eye care vouchers

Staff recognition events

Job summary

St John & St Elizabeth Hospital in London is seeking an Advisor to join our New Enquiry Team. You will be the first point of contact for patients, insurers and referrers, handling calls, providing timely responses, and guiding leads toward bookings.

The role emphasizes compassionate service, achievement of KPIs, and collaboration with consultants. We offer a supportive environment with ongoing development and a range of employee benefits.

Qualifications

• Proven experience in a sales-focused call centre, ideally within healthcare or a service-led environment.
• Compassionate, driven individual aiming to achieve and exceed KPIs.
• Self-starter who is proactive, solutions-oriented and innovative.
• Excellent interpersonal skills with strong emotional intelligence in a patient-first environment.

Responsibilities

• Handle inbound and outbound calls from patients, insurers and GP practices.
• Respond to enquiries promptly with compassionate and efficient service, turning leads into bookings.
• Follow up on warm leads to convert opportunities to bookings.
• Aim to meet agreed KPIs and conversion rates, identify barriers in the patient journey.
• Assist in creating self-pay quotes for patients.
• Build relationships with consultants and their offices.

Skills

Sales experience

Call centre

Healthcare setting

Job description

Compassion. Commitment. Charity. Caring. These aren’t just words at St. John & St. Elizabeth Hospital — they are the values that shape every patient experience, every staff interaction, and the care we provide. As one of the UK’s leading independent charitable private hospitals, our profits go directly towards funding our on-site hospice.

We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team — the first point of contact for patients, insurers and other referrers.

St John & St Elizabeth Hospital is a leading private hospital in London, offering a comprehensive range of specialist medical treatments, clinics and diagnostic services from a team of world-class consultants, supported by a dedicated team of clinical and non-clinical staff.

We are known for our exceptional standards of care, excellent nursing standards, and cutting-edge medical treatments.

We have 170 years of history and are looking for people to join us for the next chapter. We are very unique as the only truly charitable private hospital in London and as a charity, every private patient treated helps support our on-site community hospice.

What You’ll Be Doing

This is a pivotal role which will be focused on:

• Handling inbound and outbound calls from patients, insurers, and GP practices.
• Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings.
• Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings
• Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys
• Helping to create self-pay quotes
• Building relationships with consultants and their offices

What We’re Looking For

• Proven experience within a sales-focused call centre team, ideally within healthcare or a service-led industry.
• A compassionate and driven individual who is looking to achieve and exceed chosen KPI's
• A self-starter who is proactive, solutions-oriented, and innovative.
• Excellent interpersonal skills and the emotional intelligence to work within a compassionate, patient-first environment.

Why apply for this role?

At our organisation we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our employees a wide range of benefits;

When you become part of the HJE Family, these are some of the benefits you will receive:

• Private healthcare scheme worth up to £20,000 per year
• 27 days annual leave
• Blue Light Card discounts
• Interest-free season ticket loans
• Cycle to work scheme
• Free eye check-up vouchers with contribution towards lenses
• Free newspaper and media subscriptions
• Local Business discounts
• Discount in our Hospice Charity shop
• Refer a Friend scheme
• Free Cinema Society Membership offering discounted tickets
• Personal development and training courses
• Annual events and recognition awards
• Career progression and increments
• Staff Gym access

If you are ready for a new challenge and relish the chance to become part of a successful, forward thinking organisation then we would love to hear from you.