New Enquiry Advisor - Part Time

NHS Jobs; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Generous annual leave

Public holiday leave

EAP Pension plan

Mauve Academy

Annual training allowance

Hybrid working environment

Home setup allowance

Optical benefits

Travel opportunities

Job summary

NHS Jobs in London seeks a dynamic Advisor to join the New Enquiry Team as the first point of contact for patients, insurers and referrers. You will handle inbound and outbound calls, turning enquiries into bookings with prompt, compassionate service.

This hybrid role requires availability on Saturdays, Mondays and Tuesdays, with opportunities for professional growth and travel. You will strive to meet KPIs, follow up warm leads, and build relationships with consultants and their offices.

Qualifications

• Availability on Saturdays, Mondays and Tuesdays.
• First point of contact for patients, insurers and referrers.
• Handling inbound and outbound calls from patients, insurers and GP practices.

Responsibilities

• Handle inbound and outbound calls from patients, insurers, and GP practices.
• Turn enquiries into bookings and follow up warm leads to a conclusion.
• Aim to achieve agreed KPIs and conversion rates.
• Build relationships with consultants and their offices.

Skills

Customer service

Call handling

Lead conversion

Booking management

Job description

We are seeking a dynamic, motivated, passionate Advisor to join our New Enquiry Team the first point of contact for patients, insurers and other referrers. This is a pivotal role which will be focused on: Applicants should be available on Saturdays, Mondays and Tuesdays. Handling inbound and outbound calls from patients, insurers, and GP practices. Ensuring prompt, compassionate, and efficient responses to enquiries, turning leads into bookings. Following up on all warm leads to a conclusion with the aim to convert as many opportunities to bookings Aiming to achieve agreed KPIs and conversion rates, identifying booking barriers, and ensuring streamlined patient journeys Helping to create self-pay quotes Building relationships with consultants and their offices

Perks and Benefits

• Generous annual leave, plus public holidays based on location.
• Extra annual leave for your birthday or an alternative celebration day.
• Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable).
• Opportunities for professional growth via Mauve Academy - our learning portal.
• Annual training allowance for career development.
• Hybrid working environment, with home setup allowance (where applicable).
• Optical benefits (£155/€180 toward eye tests, glasses, and lenses).
• Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.