Patient Booking Coordinator

Community Eye Care Chec; Rishton; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

23 days annual leave

Refer a friend scheme

Company pension

Bluelight Card

Career development opportunities

Performance review with a training and

Job summary

CHEC is seeking a Patient Booking Coordinator in Preston, UK, to support our Referral & Bookings Management Centre. This permanent role requires handling referrals and booking appointments while delivering outstanding patient service in a busy environment.

You will be the first point of contact for patients, GPs and optometrists, liaising across NHS and in-house systems. We offer development opportunities, a supportive team, and a positive work culture.

Qualifications

• Ability to work as part of a team.
• Good IT literacy and familiarity with booking systems.
• Ability to work under pressure and maintain service levels.
• Empathy and patience with referrals.
• Strong communication skills and confidence when speaking on the phone.

Responsibilities

• Be the first point of contact for patients, GPs and optometrists in the referral process.
• Liaise with primary, community and secondary care providers using NHS and in-house IT systems.
• Process referrals and book patient appointments using the booking system.
• Perform ad hoc administrative duties as necessary.
• Work effectively to CHEC standards.
• Support the referral & bookings management centre to ensure patient needs are met.

Skills

Teamwork

IT skills

Pressure management

Empathy

Communication

Booking system

Tools

Booking system

Job description

Contract Type: Permanent, 37.5 hours a week

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of community health and how CHEC can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a new HR Business Partner to support our ambitious growth plans as we continue to expand throughout the UK.

About the Role

All patients that are referred throughout the country are processed and booked via our Referral & Bookings Management Centre. As an NHS commissioned service, our aim is that our referral and bookings team is the most responsive to patient needs, the safest, and the best Nationwide.

Due to our continued growth we are looking for Patient Booking Coordinators to join the team. Our team thrive in our busy Contact Centre and enjoy an atmosphere where everyone takes on a high level of personal responsibility for achieving outstanding service whilst building strong relationships both internally and externally.

We are looking for someone who can:

• Be the first point of contact for patients, general practitioners and optometrists throughout the referral process
• Regularly liaise with primary, community and secondary care providers using a mix of telephone and online e-referral, NHS and in-house IT systems
• Process referrals
• Book patient’s appointments using the booking system
• Performing ad hoc administration duties as necessary
• Working effectively and efficiently to the CHEC standards

What you’ll bring to the role:

• Ability to work as part of a team
• IT literacy
• Ability to work under pressure and to service levels
• Have empathy and patience with referrals
• Strong communication skills and confidence when speaking on the phone

What can we offer you?

• 23 days annual leave
• Refer a friend scheme
• Company pension
• Bluelight Card- 100’s of discount and cashback options
• Career development opportunities – dedicated reward framework and multiple learning opportunities.
• Performance review with a training and development plan
• Great team and working environment

Patient Booking Coordinator Preston, UK