Patient Coordinator

ValuraNova; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Patient Coordinator to enhance patient experiences in a luxury aesthetic clinic. The role involves guiding patients through their aesthetic journey, utilizing consultative sales techniques, and ensuring seamless coordination with the medical team. Ideal candidates will have a strong sales background, exceptional interpersonal skills, and a passion for providing top-tier service.

Qualifications

• 2-3 years in a sales-focused role, ideally in luxury services or medical aesthetics.
• Proven track record of exceeding sales targets while prioritizing patient care.

Responsibilities

• First point of contact for patients, conducting consultations and understanding their goals.
• Manage patient appointments and track interactions in the CRM system.

Skills

Interpersonal Skills

Sales Techniques

Organizational Skills

Tech-savviness

Tools

CRM Tools

Scheduling Platforms

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from ValuraNova

Executive Search Consultant - Medical Aesthetics at ValuraNova

We are excited to partner with a prestigious boutique aesthetic clinic in London on an incredible opportunity for a Patient Coordinator. This role is perfect for a highly personable, sales-driven professional who thrives on delivering exceptional patient experiences in a luxury setting.

As a trusted coordinator, you will be the first point of contact for patients, guiding them through their aesthetic journey with expertise, warmth, and confidence. Your goal is to build trust, educate patients on treatment options, and ensure they feel fully supported every step of the way. With a strong focus on consultative sales and luxury service, you’ll play a key role in converting inquiries into loyal, satisfied patients.

Key responsibilities:

• Serve as the clinic's first point of contact, fostering trust, conducting consultations, and understanding patient goals to recommend tailored aesthetic solutions.
• Utilise consultative sales techniques to present procedures, upsell services, and professionally close sales while prioritizing patient care.
• Manage patient appointments with precision, ensuring seamless coordination with the medical team, efficient workflows, and clear pre- and post-procedure communication.
• Create luxury moments, from curated welcome kits to personalised follow-ups and milestone celebrations, enhancing the overall patient experience.
• Track patient interactions in the CRM system, monitor performance, and identify opportunities for growth while ensuring transparent management of payments and financing options.

To be considered for this role, you should have:

• 2-3 years of experience in a sales-focused role, ideally within luxury services, high-end hospitality, medical aesthetics, or consultative sales.
• A proven track record of meeting and exceeding sales targets while maintaining a patient-first approach.
• Strong interpersonal skills with the ability to build trust, understand patient needs, and close sales with empathy and professionalism.
• Exceptional organisational skills, with the ability to manage multiple patient journeys simultaneously with attention to detail.
• Tech-savviness, including proficiency in CRM tools, scheduling platforms, and digital communication.
• A self-motivated, adaptable mindset, thriving in a fast-paced, luxury-driven environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Medical Equipment Manufacturing, and Biotechnology Research

Referrals increase your chances of interviewing at ValuraNova by 2x

Sign in to set job alerts for “Patient Coordinator” roles.

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Greater London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 days ago

Greater London, England, United Kingdom 1 week ago

Patient Pathway Coordinator - Diagnostic Centre

London, England, United Kingdom 3 days ago

Trainee Assistant Practice Manager, The Bloomsbury Surgery, WC1

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 2 days ago

Patient Safety and Experience Coordinator

Colchester, England, United Kingdom 6 days ago

London, England, United Kingdom 3 days ago

London, England, United Kingdom 2 days ago

Administration Assistant Barts Health NHS Trust

London, England, United Kingdom 2 weeks ago

Receptionist (Medical Secretary) Edinburgh

London, England, United Kingdom 1 week ago

Maidstone, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 9 months ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Administrator and Health Care Support Worker

London, England, United Kingdom 1 day ago

FTSE 250 - Company Secretarial Assistant - 3665

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.