Patient Co-Ordinator

NHS; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a thriving organization dedicated to eye health. As a Patient Coordinator, you'll be the first point of contact for patients, providing essential support and maintaining high standards of care. This role emphasizes empathy, communication, and organization, allowing you to make a meaningful impact in patients' lives. Join a passionate team committed to excellence in healthcare, where your contributions will help shape the future of patient care across the UK.

Qualifications

• Natural ability to empathise with patients and demonstrate genuine care.
• Good communication and strong interpersonal skills.

Responsibilities

• Support patients and be the first point of contact.
• Maintain high standards of patient care at all times.

Skills

Empathy

Communication Skills

Organizational Skills

Microsoft Office

Job description

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help. If you are care-focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

Main duties of the job

An exciting opportunity has arisen for someone who enjoys working with people, building relationships, and is passionate about providing excellent care to our patients. The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

About us

Community Health and Eyecare are an independent service provider that specialise in Ophthalmology and Endoscopy services supporting the NHS. CHEC are an established group of hospitals and community clinics across the UK. Our bespoke state-of-the-art surgical centres are a beacon of excellence, providing end-to-end care for our patients through NHS partnerships. We uphold five core values—Caring, Passionate, Togetherness, Listening, and Focus—that guide our employee and patient interactions to ensure a positive experience for all.

Job responsibilities

Support patients and be the first point of contact. Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed. Provide advice to patients about the services we offer. Use communication skills including empathy, tact, and reassurance in handling calls. Maintain data quality and patient confidentiality.

Person Specification

Experience

• Natural ability to empathise with patients and demonstrate genuine care.
• Good communication and strong interpersonal skills.
• Excellent telephone manner.
• Excellent organisational skills and attention to detail.
• Highly proficient in Microsoft Office and other systems.
• Ability to learn and adapt to new internal systems.
• Self-motivated and able to prioritise and schedule work independently.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A Disclosure check will be required to verify any previous criminal convictions.