Patient Coordinator

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen im Gesundheitswesen sucht motivierte Mitarbeiter für die Empfangsposition. In dieser Rolle sind Sie das Gesicht des Unternehmens und spielen eine Schlüsselrolle bei der Bereitstellung außergewöhnlicher Kundenservice-Standards. Sie werden Patienten und Besucher herzlich empfangen, administrative Unterstützung leisten und sicherstellen, dass alle Abläufe reibungslos funktionieren. Diese Position bietet Ihnen die Möglichkeit, einen positiven Einfluss auf das Leben der Menschen zu haben und Teil eines Teams zu sein, das sich leidenschaftlich für die Gesundheit und das Wohlbefinden der Kunden einsetzt. Wenn Sie eine Leidenschaft für Kundenservice und Empathie für Patienten haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Bezahlter Jahresurlaub

Subventionierte Kantine

Bevorzugte Tarife auf Gesundheitsprodukte

Teilnahme am NEST-Rentenprogramm

Qualifications

• Erfahrung in kundenorientierten Rollen, z.B. in einem 5-Sterne-Hotel oder einer Privatklinik.
• Ausgezeichnete zwischenmenschliche Fähigkeiten und Telefonetikette.

Responsibilities

• Verwaltung der Empfangstätigkeiten und Koordination der Patientenregistrierung.
• Begrüßung von Patienten und Besuchern und Unterstützung bei administrativen Aufgaben.

Skills

Kundenservice-Erfahrung

Kommunikationsfähigkeiten

Organisationstalent

Flexibilität

Empathie

Job description

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Full time and Part time shifts available (Shift patterns are Monday to Friday between the hours of 8am to 8pm. Saturdays are also available)

We make health happen.

Working in our UK support functions, you’ll play a key part in helping our customer-facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters and make a difference in the lives of our customers every day.

Role Overview

Under the guidance of the Front of House Manager, you will be responsible for activities at the Reception Desk in any hospital area. Your duties include providing a link between the hospital, patients, consultants, and other users, coordinating patient registration, preparing outpatient accounts, and receipting payments for hospital services. You will interact with patients, consultants, staff, and visitors to create a positive experience aligned with Bupa Cromwell Hospital’s Service Vision, “Every Patient is a VIP”.

You’ll help us make health happen by:

1. Undertaking duties according to departmental policies and procedures.
2. Becoming fully familiar with all reception areas, including Main Reception and other patient arrival points.
3. Greeting patients and visitors warmly, respectfully, and courteously, promoting the hospital’s brand and service vision.
4. Issuing Medical Record Numbers, front sheets, labels, and preparing medical records and administrative documents.
5. Providing administrative support during clinics, tests, or procedures.
6. Handling letters of guarantee, liaising with insurance companies and embassies as needed.
7. Responding to inquiries about hospital facilities or redirecting them appropriately, and managing reception queries and complaints courteously and promptly.
8. Ensuring staff and patients are aware of hospital charges, payment methods, and managing guarantee letters or insurance documentation.
9. Implementing manual procedures during system downtime and transferring information upon system reinstatement.
10. Scheduling follow-up bookings for patients after appointments.
11. Assisting patients with booking further tests or consultations.

Key Skills / Qualifications needed for this role:

• Experience in customer-facing roles, such as in a 5-star hotel, luxury retail, private hospital, or similar high-profile customer service environments.
• Assertive, articulate, and polite communication skills.
• Excellent telephone manner and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to work independently, prioritise tasks, and meet deadlines.
• Good time management and flexibility.
• Ability to remain calm under pressure.
• Empathy and genuine care for patients.

Our benefits are designed to support our staff’s health and wellbeing through our Viva programme, which covers mental, physical, financial, social, and environmental health. We support flexible working and offer family-friendly benefits.

Joining Bupa in this role includes benefits such as:

• Paid annual leave based on hours worked.
• Subsidised staff canteen and coffee shop services.
• Preferential rates on Bupa products, including health assessments and dental practices.
• Participation in the NEST government pension scheme.

Why Bupa?

As a health insurer and provider without shareholders, our focus is on our customers. Our purpose is to help people live longer, healthier, happier lives, and to make a positive impact on the world. We are committed to being brave, caring, and responsible in all we do.