Care Coordinator

Barnsley Healthcare Federation; Barnsley; On-site; GBP 21,000 - 30,000; Part time

Job summary

Barnsley Healthcare Federation is recruiting a Care Coordinator for Chapelfield Medical Centre in Barnsley. The role is part-time (Mon, Tue, Fri) within a supportive multidisciplinary team, coordinating key activities and ensuring timely access to services for patients.

You will work with PCN practices and MDT colleagues to deliver personalised care, arrange appointments, and provide information to patients and carers. This role emphasises patient-centered care and effective communication.

Qualifications

• Excellent written and spoken skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
• Good technical literacy with Microsoft Office packages.
• Able to work independently and manage own workload.
• Able to build strong professional relationships.
• Demonstrable experience of effective planning and organisation skills to deliver targets and meet deadlines.

Responsibilities

• Coordinate activities across the PCN to ensure timely access to services and information.
• Proactively manage a caseload of patients, including those with long-term conditions and complex needs.
• Provide a point of contact to answer queries, book appointments, and provide clear information for patients.
• Signpost to other roles within the PCN (e.g., Social Prescribers, Health & Wellbeing coaches).
• Support MDT delivery and ensure joined-up service delivery across health and care services.

Skills

Communication skills

MS Office proficiency

Independent working

Organisation skills

Analytical thinking

Education

GCSE level or equivalent

GCSEs/A Levels or equivalent experience

Administrative or care related qualification

CPD evidence

Tools

EMIS/SystmOne

Job description

We are looking to recruit aCare Coordinatorto join our expanding team within the Barnsley Primary Care Network. You will work as part of a supportive multidisciplinary team, building on our successful existing model of coordinated, patient centred care.

The role will be at Chapelfield Medical Centre and is part time working Monday, Tuesday and Fridays.

In this role, you will work closely with PCN practices and wider MDT colleagues to coordinate key activities, ensuring patients have timely access to services, advice, and information. You will help ensure that health and care planning is efficient, well organised, and centred around patient needs.

We will contact successful candidates for interview throughout the recruitment process.

Please note: previous applicants need not apply.

Main duties of the job

The Care Coordinator works as part of the multidisciplinaryteam to support patients in navigating health and care services, improvingtheir understanding of their conditions, and enabling personalised, patientcentredcare planning. The post holder coordinates key activities across the PCN,ensuring timely access to services, continuity of care, and effectivecommunication between patients, families, and professionals.

They will proactively manage a caseload of patientsoftenthose with longterm conditions, complex needs, or requiring enhancedsupporthelping them engage with services, selfmanagement tools, and communityresources. The role supports the delivery of personalised care, shared decisionmaking,and improved health outcomes.

Practices may align additional or different responsibilitiesto this role, including administrative or reception duties, depending onservice needs.

About us

Barnsley Primary Care Network:

Barnsley has established onesuper Primary Care Network (PCN) of over 250,000 patients which includes allof GP practices across Barnsley. This is supported by six NeighbourhoodNetworks building on our successful and existing model of neighbourhoodworking; this enables us to maintain and focus on the specific needs of eachlocal area whilst allowing integration at a borough wide level.

BHFare fully committed to ensuring equality, diversity, and inclusion (EDI) asthis is embedded in our values. We are also a committed employer under theDisability Confident Scheme. Therefore, should you wish to discuss anyreasonable adjustments or assistance you might need in the application orinterview process, please contact a member of the HR team at [e-mail] and we will be happy to help.

Job responsibilities

Keyresponsibilities

Work with people,their families and carers, to improve their understanding of their condition.

Support people to develop and review personalised care andsupport plans to manage their needs and achieve better healthcare outcomes andcontinuity of care.

Help people tomanage their needs by providing a contact to answer queries, make and manage appointments, and ensure that people have good quality written or verbal information to help them make choices about their care.

Signpost patients where appropriate to other additional roles within the PCN for example SocialPrescribers and Health & Wellbeing coaches.

Provide co-ordination and navigation for people and their carers across health and care services. Helping to ensure patients receive a joined-up service and the appropriate support from the right person at the right time.

Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals within the PCN.

Support the co-ordination and delivery of multidisciplinary teams with the PCN.

Raise awareness of how to identify patients who may benefit from shared decision making and support PCN staff and people to be more prepared to have shared decision-making conversations.

Process and book appointments by telephone or written format as requested via practice.

Process referrals to community nursing and other professionals.

Person Specification

Qualifications

• Educated to GCSE level or equivalent
• GCSEs/A Levels or equivalent experience
• Administrative or care related qualification
• Evidence of CPD

Knowledge, Skills and Personal Qualities

• Excellent written and spoken skills with the ability to communicate effectively at all levels including with patients, carers, specialist services, GPs and colleagues.
• Good technical literacy with Microsoft Office packages.
• Able to work independently and manage own workload.
• Able to build strong professional relationships.
• Demonstrable experience of effective planning and organisation skills to deliver targets and meet deadlines.
• Able to analyse and interpret information and present results in a clear and concise manner.
• Understanding of confidentiality & GDPR
• Awareness of personalised care principles
• Understanding of social determinants of health and how these can be addressed with patients.
• Knowledge of local health & care pathways
• Understanding of long term conditions

Deposition/Approach to work

• Creative, flexible and sensitive approach to working with people with diverse support needs
• Ability to motivate people
• Ability to reflect on and share best practice with peers
• Able to travel locally as required
• Passionate about combatting disadvantage and inequality in healthcare
• Able to work as part of a team

Experience

• Knowledge and understanding of Primary Care and Primary Care Network.
• Experience working with healthcare professionals and/or previous experience in a GP practice or in the primary care sector.
• Experience in a patient facing or administrative role
• Experience supporting vulnerable individuals
• Experience coordinating with multiple stakeholder or individuals to meet specified outcomes.
• Experience providing advice/signposting.
• Experience using a patient clinical system.
• Knowledge of a range of local community groups which support wellbeing.
• Awareness of relevant Health and Social Care legislation and a developed knowledge of crisis intervention.
• Experience with care planning or coordination
• Use of clinical systems (EMIS/SystmOne)

Skills and Competencies and Personal Qualities

• Organisation & prioritisation Ability to manage a varied caseload.
• Communication & interpersonal skills Clear, compassionate, and patient centred.
• Care navigation Ability to coordinate across multiple services.
• IT proficiency Clinical systems, Microsoft Office, digital tools.
• Problem solving & initiative Ability to work independently and escalation concerns appropriately.
• Accuracy & attention to detail High quality record keeping and documentation.
• Adaptability & continuous improvement mindset.
• Personal Qualities:
• Professional, calm, and compassionate
• Patient focused and supportive
• Reliable and proactive
• Team oriented with strong relationship building skills
• Positive attitude and commitment to PCN values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.