Administrator - 6 Month FTC

HCRG Care Group; Marshfield; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Group pension

Free tea, coffee & milk at base

My Reward Hub discounts

Wage access to manage emergencies

Job summary

HCRG Care Group is seeking an Administrator to join the BSW SPA, delivering critical administrative support across community healthcare services. Based at Chippenham Community Hospital or Jenner House, you will manage appointments, handle patient inquiries, maintain records and assist clinicians and managers.

Hybrid working options are available. The role requires confident, empathetic communication and strong organisational skills, with a commitment to delivering service improvements and

Qualifications

• Proven administrative experience in a busy environment.
• Ability to communicate with empathy, professionalism and confidence.
• Strong organisational skills and attention to detail.
• Understanding of confidentiality and handling sensitive information.

Responsibilities

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person-centred community healthcare.

Skills

Administrative experience

Empathy & communication

Organisational skills

Confidentiality

Education

GCSE English & Maths

Tools

SystmOne or similar systems

Job description

Package Description: Make a Difference Every Day. Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes.

Main duties of the job

The Administrator position at HCRG Care Group offers an exciting opportunity to be part of a supportive, patient-focused team. Located at Chippenham Community Hospital or Jenner House, this role involves providing essential administrative support across community healthcare services. Responsibilities include managing appointments, handling patient inquiries, maintaining accurate records, and supporting clinicians and managers. The role requires a friendly, organized, and proactive individual with a passion for service excellence. Hybrid working options are available. Benefits include a salary of £24,853 - £27,387 FTE, access to a pension scheme, My Reward Hub membership for discounts, and immediate wage access to manage emergencies. Additional support includes health and wellbeing resources, career development opportunities, and an innovative work culture promoting service improvements. The ideal candidate will have proven administrative experience, strong organizational skills, and the ability to communicate confidently and empathetically.

About us

HCRG Care Group, established in 2006, is one of the UK's leading independent providers of community health and care services. With a commitment to transforming services in collaboration with health and care commissioners and communities, HCRG focuses on enhancing experience, efficiency, and outcomes. The organisation delivers and transforms adult and children community health services, primary care services including urgent care, sexual health, dermatology, MSK, adult social care, and wellbeing services. Supporting millions across England, HCRG directly aids over half a million individuals annually, guided by its core values: caring, thinking, and doing. Committed to equal opportunities, HCRG welcomes diverse applications and is a Disability Confident Committed company, striving to be inclusive and accommodating. Ensuring safeguarding is a priority with policies in place for protecting vulnerable groups, and recruitment processes involve disclosure and vetting checks for safety and welfare.

Job responsibilities

Package Description: Make a Difference Every Day

Every phone call answered, appointment booked and query resolved helps patients access the care they need at the right time. We have an exciting opportunity to join a supportive and patient-focused team as an Administrator within the BSW SPA. This role offers the chance to make a meaningful contribution to service delivery while working collaboratively with colleagues and stakeholders. We are seeking an enthusiastic candidate with the skills and experience to provide high-quality support and help deliver excellent outcomes.

We're looking for a friendly, highly organised and proactive Administrator to join our team based at either Chippenham Community Hospital or Jenner House, Chippenham. You'll provide essential administrative support across community healthcare services, managing appointments, handling patient enquiries, maintaining accurate records and supporting clinicians and managers. If you enjoy helping people, working collaboratively and making a real difference behind the scenes, we'd love to hear from you. Hybrid working opportunities are available.

As an Administrator you’ll be part of our valued team based at either Chippenham Community Hospital or Jenner House, Chippenham receiving access to exclusive rewards and benefits including:

• A salary of £24,853 - £27,387 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well as career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you’re encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year

Main Responsibilities of the Role - How You'll Make a Difference

• Help ensure patients receive timely access to the care and support they need.
• Act as a key point of contact for patients, carers and healthcare professionals.
• Support clinicians by coordinating appointments and managing referrals.
• Maintain accurate records that contribute to safe and effective care delivery.
• Build positive relationships across teams and partner organisations.
• Help create a smooth and reassuring experience for patients accessing services.
• Support service improvements through efficient administration and attention to detail.
• Play an important role in delivering person‑centred community healthcare.

The Qualities That Will Help You Succeed

This role is perfect for someone who wants to play an important part in helping people access the care and support they need. Your organisation, communication, and commitment to service excellence will directly contribute to positive patient experiences.

Essential Criteria

• Passion for providing excellent service to patients and colleagues.
• Proven administrative experience in a busy environment.
• Ability to communicate with empathy, professionalism, and confidence.
• Strong organisational skills and the ability to prioritise effectively.
• Excellent attention to detail and commitment to quality.
• Confidence using IT systems and digital tools.
• Ability to remain calm and effective under pressure.
• Experience maintaining accurate records and information.
• Understanding of confidentiality and handling sensitive information.
• Ability to work collaboratively across teams and services.
• GCSE English and Maths (or equivalent).

Desirable Criteria

• Experience within healthcare, community services, or social care.
• Knowledge of patient administration systems.
• Understanding of referral pathways and appointment processes.
• Experience supporting service improvement activities.
• Familiarity with SystmOne or similar systems.

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.

We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, workplace adjustments and technical solutions to be as inclusive of everyone.

While it doesn't happen often, sometimes a role is very popular, and we may need to close it earlier than the date we have shown here.

As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.

Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job you will need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website's privacy policy.

Person Specification

Qualifications

• Essential Criteria: Passion for providing excellent service to patients and colleagues. Proven administrative experience in a busy environment. Ability to communicate with empathy, professionalism, and confidence. Strong organisational skills and the ability to prioritise effectively. Excellent attention to detail and commitment to quality. Confidence using IT systems and digital tools. Ability to remain calm and effective under pressure. Experience maintaining accurate records and information. Understanding of confidentiality and handling sensitive information. Ability to work collaboratively across teams and services. GCSE English and Maths (or equivalent). Desirable Criteria: Experience within healthcare, community services, or social care. Knowledge of patient administration systems. Understanding of referral pathways and appointment processes. Experience supporting service improvement activities. Familiarity with SystmOne or similar systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.